Director, Tactical Operations
About The Position
Guardian Dentistry Partners is entering a defining phase of growth as our network continues to expand through new partnerships and acquisitions. With that growth comes a hard truth: not every practice performs the way it should, and someone needs to own fixing that. At Guardian Dentistry Partners, we support a network of 200+ thriving practices across 15.5 states (shoutout, D.C.!). We’re also proud to have been named in the Inc. 5000 list of America’s fastest-growing private companies for the fourth consecutive year, ranking No. 2,915 overall and No. 14 among dental companies nationwide. As Director, Tactical Operations, you will own a rolling cohort of Guardian's most underperforming practices — measured on revenue and EBITDA — and run a structured, hands-on turnaround process for each one. You'll diagnose what's actually broken at the practice level, build a specific revamp plan, and execute it over a 6-month window. When a cohort completes, a new group of underperforming offices rolls on. This is a standing role, not a one-time project. This is a highly visible, execution-driven role that requires significant travel and a hands-on approach to leadership.
Requirements
- Bachelor's degree required; MBA or equivalent experience preferred
- 5+ years of operational leadership experience within a multi-site healthcare, dental services, retail healthcare, or service-based organization
- Demonstrated success leading practice-level turnarounds, performance improvement initiatives, or operational transformation
- Strong financial acumen — comfortable reading a P&L and translating variance into an action plan, not just a diagnosis
- Exceptional coaching, communication, and relationship-building skills — this role lives in the field with practice leadership, not behind a desk
- Highly adaptable and comfortable operating with ambiguity; each practice's problem looks different
- Willingness to travel extensively (up to 75%)
Responsibilities
- Own a rolling cohort of underperforming practices (6–10 at a time) selected based on revenue and EBITDA variance against budget
- Create action based on deep-dive diagnostic analysis on each practice — financial performance, cost structure, staffing, patient volume, and program adoption — to identify the actual drivers of underperformance
- Build a practice-specific turnaround plan with clear milestones, and execute it directly over a 6-month cycle
- Provide hands-on coaching and accountability to practice and office leadership throughout the turnaround
- Partner with Regional Managers, Office Managers, and clinical/growth program leads to implement changes on the ground
- Track performance against the plan monthly and report progress directly to the Chief Growth Officer
- At the end of each 6-month cycle, deliver a clear recommendation for every practice in the cohort: turned around, needs additional time, or should be considered for divestiture
- Evaluate how well vendor and clinical growth programs (Sunbit, Curodont/vVardis, TrueLark, Pearl AI) are being adopted and utilized at each practice as part of the diagnostic, and fold that into the turnaround plan
- Build repeatable diagnostic and turnaround frameworks so each new cohort moves faster than the last
Benefits
- Competitive medical, dental, and vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Director
