Director, TA Operations & Enablement

Appian • Chicago, NY

8d

About The Position

Lead the transformation of Appian's global talent acquisition infrastructure by modernizing systems, implementing structured assessments, and driving operational excellence that accelerates hiring quality across a high-growth AI-Powered Process Automation company. Appian is scaling fast in Enterprise-Grade Orchestration, and hiring speed and quality are central to winning that market. This role owns the challenge of building a scalable, automated, candidate-centric TA operation that keeps pace with growth without sacrificing quality. You'll have executive visibility, a clear mandate to modernize our infrastructure, and the resources to change how Appian hires globally.

Requirements

• Hold a Bachelor's degree or higher
• 12+ years of progressive product or operations leadership experience in enterprise environments, with at least 5 years within HR or Talent Acquisition functions.
• At least 2 years of hands-on experience designing, implementing, and optimizing structured assessment platforms and candidate selection frameworks that drive hiring quality.
• Demonstrated success designing and scaling tailored workflows and operational models across varied business functions and international regions.
• Proven history of operating as an execution machine, staying ahead of the ask, owning projects end-to-end, and taking personal accountability for outcomes.
• Proven success managing, coaching, and developing talent with a track record of building high-performing teams.
• Demonstrated history of hands-on capability including building workflow maps, configuring system rules, auditing data, writing SOPs, and troubleshooting technical integrations.
• Deep expertise in enterprise ATS/CRM platforms such as Greenhouse, SuccessFactors, or Workday, and recruiting automation tools including AI sourcing/screening, assessment tools, scheduling platforms, and candidate engagement technologies.
• Proven experience overseeing TA vendor ecosystems, conducting audits, leading contract negotiations, enforcing SLAs, and driving operational accountability.

Nice To Haves

• Experience in user-centric design principles applied to talent acquisition systems and candidate experience optimization.
• Direct experience with Greenhouse ATS configuration, optimization, and advanced feature implementation.
• Experience in recruitment marketing strategies, employer branding campaigns, and candidate engagement initiatives.
• Experience in reporting and analytics within TA or other operational domain

Responsibilities

• Architect and implement a structured assessment framework that standardizes candidate evaluation, reduces bias, and improves hiring quality across all functions and regions.
• Partner with the Global Head of TA to deliver strategic initiatives, building credibility with recruiters, hiring managers, and partners through transparent communication and reliable execution.
• Drive TA operational excellence through SOP development, data audits, and process governance that ensures consistent execution across the function.
• Partner with Technology, Legal, Finance, and HRBPs to modernize the recruiting tech stack: prioritize Greenhouse feature adoption, deploy Appian-built automation, design and deploy reporting that supports global TA efforts, and troubleshoot system integrations to lift recruiter efficiency against measurable benchmarks.
• Manage and develop a high-performing TA operations team by coaching talent, setting clear performance expectations, and fostering a culture of continuous improvement and innovation.

Benefits

• A discretionary bonus may be awarded in recognition of individual and company performance.
• 401(k) plan with company match
• flexible time off
• paid parental leave
• medical, dental, and vision plans
• life insurance
• disability insurance
• wellness programs
• flexible spending accounts
• health savings account contributions
• an employee referral bonus program
• learning and development resources
• Certain positions may be eligible for equity awards.
• Employee Assistance Program (EAP) with free mental health support
• Employee Stock Purchase Program (ESPP)
• retirement/pension plan
• wellness dollars
• tuition reimbursement
• family-forming benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director