Director, Systems Engineering

Vistance Networks•Colo, IA

1d•$177,000 - $266,000•Remote

About The Position

This leadership position is remote, requires roughly 50% or more travel and located in the Southwest Mountain states of Montana, Idaho, Wyoming, Utah, Colorado, New Mexico, Texas and Louisiana. As the Director of Systems Engineering for Southwest Mountain you will lead a geographically distributed team of Systems Engineers supporting customers and channel partners across the region. This is a hands-on leadership role responsible for driving technical sales success through partner enablement, customer engagement, and team development in a diverse and high-growth market. You will work closely with regional sales leadership, distributors, and partners to expand RUCKUS adoption and ensure strong technical alignment across countries. You will attract, recruit, and develop talented SEs and support the team’s efforts to successfully position, influence and grow the RUCKUS product portfolio to net new and existing installed base customers and channel partners.

Requirements

Bachelor’s degree in Engineering, Computer Science, IT, or related field (or equivalent experience)
8+ years of pre-sales or systems engineering experience in at least one area of networking (Wi-Fi, switching, routing)
3+ years of experience leading or managing technical teams
Strong experience working with channel partners and distributors in emerging or multi-country markets
Hands-on experience with enterprise networking solutions, including wireless and switching
Proven ability to operate across complex and matrixed organizations
Strong leadership qualities through inspiration, positive reinforcement and recognition, personnel growth, support and manage complex situations, relationships, behaviors and remove roadblock items for your SE team
Highly effective technical, business and industry related presentation skills
Proficient understanding of pre-sales engineering including new customer acquisition strategies, technical influencing, objecting handling, how to develop technical and business skillsets of your team, program and case management, hardware and software networking solutions in IT infrastructures, channel partner engagements for growth, and critical account management
Strong understanding and experience with mid to large enterprise business models and technical requirements for verticals that include MDU, K-12, SLED, higher education, hospitality, manufacturing, warehouse, logistics, large public venues and others
Advanced understanding of customer business drivers and how to map these to customer requirements and network environments, migrations, and network refresh decision making strategies including identification of improvement areas in network design
Multi-tasker with strong ability to manage under pressure to address deadlines, program manage development of deliverables, and logistical champion when supporting multiple projects and events
Working knowledge or understanding of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), best practices design and assessment, wireless troubleshooting, RF tools used for pre and post site surveys, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VM Ware, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc.
General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; network segmentation, personal identity networking, security (SASE); SD-WAN; wireless controller architectures; indoor and outdoor wireless deployments; general routing and switching
Strong program management experience, technical relationship building, verbal and written communications skills, presenting and thought leadership, and commanding a room of executive level decision makers

Responsibilities

Lead, coach, and develop a distributed team of Systems Engineers across the Southwest Mountain region
Partner with regional sales leadership to achieve revenue targets, pipeline growth, and market expansion
Drive technical engagement with channel partners, distributors, and key end customers
Support partner recruitment, onboarding, and ongoing technical enablement across multiple markets
Guide pre-sales activities including solution design, demos, POCs, and RFx responses
Review and strengthen technical account plans and regional go-to-market strategies
Act as a technical escalation point for complex, multi-country deployments and customer situations
Build executive-level relationships with partners, distributors, and customers as a trusted advisor
Collaborate with product management and internal teams to provide regional market feedback and influence roadmap
Promote best practices in solution design, deployment, and customer success across diverse environments