Director System Revenue Integrity

Cape Cod Healthcare•Hyannis, MA

About The Position

The Director System Revenue Integrity will lead the establishment and implementation of Key Performance Indicators (KPIs) for revenue integrity functions, ensuring action plans are in place where performance is not meeting expectations. This role involves developing, implementing, and overseeing effective operational policies, processes, tools, and educational materials across all Revenue Integrity functional areas. The Director will oversee the operational performance of a system-wide, service line-based Charge Review program focused on identifying charge capture issues and improvement opportunities to minimize revenue leakage. Ensuring CDM compliance with regulatory and payer requirements, and that all services have established charging and reconciliation methodologies, is critical. The role also involves ensuring Revenue Integrity employees adhere to established policies, processes, and quality assurance programs, identifying and implementing process improvements in charge capture, and monitoring service level agreements (SLAs) between Revenue Integrity and other related functions. Building strong relationships with key Revenue Cycle stakeholders, overseeing denial management processes, and supporting strategic initiatives are also key responsibilities. The Director will assess direct reports' performance, lead the establishment of KPIs for audit and appeal functions, and develop reporting for transparency of audit and appeals outcomes. Additionally, this role oversees the payment variance team, addresses system and payer-related issues causing payment variances, and reports these variances to executive leadership, while challenging current working practices and promoting a culture of continuous improvement.

Requirements

Bachelor's degree in Business Administration, Healthcare Management or related discipline and or equivalent experience.
Minimum of five to seven years of relevant experience with a track record of progressively responsible positions in a complex healthcare organization such as a multi-hospital system, large group practice or a major healthcare consulting firm preferred.
Minimum of three to five years of supervisory/management experience.
Strong working knowledge of billing and collection processes and functions, charging processes and general revenue cycle management strategies, and industry best practices.
Thorough knowledge of metrics, analytics, and data synthesis in healthcare revenue integrity and revenue cycle management to identify trends, produce reliable forecasts and projections.
Strong analytical and critical-thinking, organizational, and business process optimization skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities and develop and apply innovative solutions.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment.
Excellent communication, leadership, delegation, and interpersonal skills.
Above average understanding of how, when, and to what extent different hospital departments relate to and communicate with one another.

Responsibilities

Lead the establishment and implementation of Key Performance Indicators (“KPIs”) for revenue integrity functions; ensure the implementation of action plans where performance is not meeting expectations; review KPI expectations annually and adjust appropriately; recognize areas of excellence.
Develop, implement, and oversee effective and consistent operational policies, processes, tools, and educational materials within all Revenue Integrity functional areas.
Oversee the operational performance of a system-wide, service line-based Charge Review program dedicated to identifying charge capture issues/improvement opportunities to minimize revenue leakage, through the use of technology enablers and proactive internal audits/reviews of charging practices.
Ensure that the CDM is compliant with regulatory and payer requirements and that all services provided have an established charging and reconciliation methodology.
Ensure Revenue Integrity employees across all functions comply with established policies, processes, and quality assurance programs.
Identify potential process improvements in charge capture functions, and lead the design and implementation as required.
Monitor and facilitate service level agreements (“SLAs”) between Revenue Integrity operations and other related functions within both Revenue Cycle and Clinical operations. This includes confirmation that charge review queues/ requests are managed appropriately.
Build strong relationships and facilitate productive communication between key Revenue Cycle stakeholders, including peer leaders of Revenue Cycle services and core support departments (e.g., human resources, IT, finance).
Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across all revenue integrity functions.
Ensure audit of denial management processes occurs consistently and coordinate with peers across the revenue cycle organization, and with other related stakeholders, to identify trends and implement denial prevention/recovery programs.
Oversee, measure, and report ongoing financial and operational performance of Revenue Integrity, audit and appeals outcomes and denial management across CCHC.
Support CCHC strategic initiatives that require involvement from revenue integrity functions as required.
Assess direct reports’ performance on a consistent basis and provide feedback to reward effective performance and enable proactive performance improvement steps to be taken.
Lead the establishment and implementation of Key Performance Indicators (“KPIs”) for audit and appeal functions; ensure the implementation of action plans where performance is not meeting expectations; review KPI expectations annually and adjust appropriately; recognize areas of excellence.
Develop reporting to support the transparency of audit and appeals outcomes
Identify potential process improvements within the audit and appeals workflows and lead the design and implementation as required.
Develop and monitor productivity metrics for all Revenue Integrity functional areas
Oversees payment variance team members and workflows
Seeks opportunities to address and remedy system and/or payer related issues causing payment variances
Develop reporting to identify and monitor root cause payment variance issues
Reports payment variances to executive leadership
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.