Director, Surgical and Perioperative Services-(UPMC Harrisburg)

UPMC•Harrisburg, PA

About The Position

The Director, Surgical and Perioperative Services directs the provision of quality patient care in collaboration with the Vice President of Operations/Chief Nursing Officer. The role identifies, analyzes, and refines clinical and system processes and operations to improve patient outcomes, and uses human and financial resources effectively to achieve operational imperatives within the hospital division. The director contributes to a professional practice environment that supports positive patient care outcomes and staff satisfaction. Depending on the hospital’s structure, the position reports to and assists either the Chief Nursing Officer or VP of Operations in developing policies and goals for patient care operations. In all reporting structures, the role remains accountable to the Chief Nursing Officer for clinical nursing practice. The director provides direction and support to Surgical Services leaders and direct reports, oversees clinical quality and patient safety, supports staff development and shared decision-making, and works with physicians and other stakeholders to improve patient outcomes. The role also leads programmatic planning, patient-flow initiatives, regulatory compliance, and financial and operational performance, including preparation and oversight of annual operating and capital budgets. A BSN and a relevant master’s degree are required; a Doctorate in Nursing Practice (DNP) is preferred. Five years of progressively increasing management experience in a healthcare facility and/or healthcare field are required. National Nurse Executive Certification is preferred. Registered Nurse licensure and Act 34 clearance are listed.

Requirements

Bachelor of Science in Nursing (BSN).
Relevant master’s degree.
Five years of progressively increasing management experience in a healthcare facility and/or healthcare field.
Registered Nurse (RN) licensure in the state where the facility is located, or an applicable multistate license issued by a participating Nursing Licensure Compact state. Employees who relocate to the facility’s state while working under an out-of-state NLC license must apply for in-state licensure within 60 days of changing residency.
Act 34 clearance.

Nice To Haves

Doctorate in Nursing Practice (DNP).
National Nurse Executive Certification.

Responsibilities

Participate in workforce planning and employment decisions, including selecting surgical services leaders, mentoring others, and applying appropriate corrective disciplinary actions.
Develop relationships and integrate team members, including physicians, into the team’s work; maintain cooperative relationships with peers, nursing staff, hospital staff, medical staff, management, and others.
Ensure exemplary patient care in accordance with current standards of practice, support and monitor quality improvement, and address patient satisfaction and perceived care or service inefficiencies.
Promote communication and coordination of clinical support services for comprehensive interdisciplinary patient care, using effective verbal and written communication and sound negotiation skills.
Use hospital data management systems to analyze information and plan surgical processes and systems; lead problem-solving teams and recommend changes that support quality patient care.
Act as a change agent and promote quality care as a core value and primary accountability in Surgical Services.
Recommend clinical-care and process improvements based on clinical findings, team recommendations, and research; collaborate with leadership on quality goals and objectives.
Monitor clinical activities for unexpected risk, implement patient safety initiatives, address complex high-risk problems, and share nursing-sensitive quality outcomes in leadership forums.
Maintain a surgical services environment that supports positive patient outcomes and staff satisfaction, and ensure compliance with regulatory, regional, and professional patient-care standards.
Recommend policy and procedure changes; collaborate across UPMC on educational opportunities; support the planning, implementation, and evaluation of nursing orientation and continuing education programs.
Encourage and mentor staff in evidence-based management and clinical decision-making; participate in professional organizations; promote the Professional Practice Council and peer accountability; coach staff on professional development plans.
Engage staff in decisions related to their practice, develop and evaluate clinical systems, facilitate comprehensive patient and family care across the continuum, and adapt leadership style to the situation and the development of individuals or groups.
Develop nursing leaders, participate in succession planning, and create structures that support staff input and consideration.
Communicate and model the shared mission, vision, and values of Surgical Services and UPMC; assist with development of the hospital nursing strategic plan.
Facilitate planning, implementation, and evaluation of patient-flow initiatives to improve care delivery and patient satisfaction.
Set programmatic and financial goals consistent with short- and long-term goals; analyze business and financial performance; identify factors affecting program viability and intervene as appropriate.
Develop short- and long-range plans and budgets aligned with division goals and objectives, and present recommendations.
Promote customer service and ensure patient-care outcomes and department goals are achieved.
Achieve organizational outcomes related to core measures, regulatory requirements, pay for performance, HCAHPS, OASCAHPS when applicable, and staff and customer satisfaction; identify opportunities for growth and development.
Analyze clinical variance trends and direct programmatic activities that support organizational operational imperatives; implement clinical practice changes.
Collaborate with medical staff and stakeholders to improve outcomes, set clinical quality priorities, implement professional improvements and initiatives, and implement service-line patient safety initiatives.
Identify and participate in research activities, promote evidence-based practice, lead risk assessment and reduction strategies, and monitor regulatory and environmental health and safety compliance.
Prepare annual operating and capital budgets for service divisions, establish performance standards within economic constraints, and pursue cost containment and operational effectiveness.
Analyze and control financial performance to optimize efficiency and resource use within established budgets; exercise sound judgment in allocating or authorizing budgeted funds and operate within fiscal parameters for testing volume.
Build collaborative relationships with staff, peers, physicians, other disciplines, and ancillary services; ensure nursing practices align with organizational mission, vision, regulatory standards, and UPMC policies.