Director, Support Engineering
About The Position
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers. Role Summary Accountable for all operational aspects of deploying, integrating, and supporting solutions in the Access and Packet Core sub-domains for mobile carrier client(s). Work closely with peers in sales, product management, system engineering, software development, testing, global support, deployment, and 3rd parties, to provide the best possible service that meets customer operational readiness expectations and adheres to contractual obligations such as service level agreements. Serve as operational representative to the customer for domain and proxy customer requirements towards the organization. Update the customer about roadmaps, new releases, incidents, and operational performance.
Requirements
- Bachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations.
- Five (5) years of experience in telecom operations specifically with software deployment, and support.
- Five (5) years of experience with Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).
- Three (3) years of experience in people management and technical leadership, or equivalent experience leading multinational teams.
- One (1) year of experience deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.
- One (1) year of experience with software development life cycle components including requirements, specifications, design, and testing.
- One (1) year of experience implementing and validating secure, real-time network access with session border controllers.
- One (1) year of experience evaluating technical and product requirements and translating these into a fully operational solution deployment.
- One (1) year of experience in incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis.
Responsibilities
- Accountable for all operational aspects of deploying, integrating, and supporting solutions in the Access and Packet Core sub-domains for mobile carrier client(s).
- Work closely with peers in sales, product management, system engineering, software development, testing, global support, deployment, and 3rd parties, to provide the best possible service that meets customer operational readiness expectations and adheres to contractual obligations such as service level agreements.
- Serve as operational representative to the customer for domain and proxy customer requirements towards the organization.
- Update the customer about roadmaps, new releases, incidents, and operational performance.
- Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.
- Implementing and validating secure, real-time network access with session border controllers.
- Evaluating technical and product requirements and translating these into a fully operational solution deployment.
- Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis.
Benefits
- This position qualifies for the employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Director
