Director, Supply Chain and Logistics

ClinClinicaLink•Horsham, PA

11h

About The Position

Clinical Ink is seeking a Director, Supply Chain and Logistics to lead its end-to-end supply chain, logistics, and third-party logistics (3PL) vendor operations in support of global clinical trials. Based in Horsham, Pennsylvania, this role sets strategy and the operating model for the global movement, inventory, and lifecycle management of clinical technology equipment, including electronics, medical devices, and Software as a Medical Device (SaMD) platforms. The Director is accountable for team performance, cost, compliance, and significant inventory and asset investment. The Director sets the multi-year strategy and roadmap for global supply chain, logistics, and 3PL operations; leads and develops a team of managers and coordinators; and partners with the Vice President and other leaders to translate sponsor commitments into scalable operating processes. The role owns global import and export execution, trade compliance, product classification, duty and tariff management, importer-of-record responsibilities, and temporary import and re-export programs. It also oversees inventory systems and asset integrity, demand planning, device lifecycle logistics, depot and carrier networks, vendor performance, and business continuity planning. Working with Regulatory, Quality, and Compliance teams, the Director ensures logistics and vendor practices meet requirements for medical device and SaMD handling. The role directs corrective actions and process improvement, and represents supply chain and logistics in executive-level sponsor and CRO discussions, audits, vendor qualification, and business reviews.

Requirements

Bachelor’s degree in supply chain management, logistics, international business, or a related field.
At least 12 years of progressive supply chain and logistics experience, including at least 7 years leading multi-level teams and demonstrated experience hiring, developing, and holding leaders accountable.
Deep expertise in international import and export operations, including customs compliance, harmonized tariff classification, export controls, sanctions screening, and trade documentation.
Direct experience importing and exporting electronics, medical devices, or SaMD products, including relevant regulatory considerations and dangerous goods requirements for lithium battery-powered equipment.
Demonstrated experience implementing and governing inventory management systems at scale, including cycle counting, reconciliation, variance resolution, and sustained accuracy against performance targets.
Experience managing 3PL providers, depots, and carrier networks in a regulated environment, including contract negotiation, SLA governance, and vendor performance management.
Experience owning a departmental budget and delivering measurable cost, service, and compliance improvements.
Strong analytical skills and experience building and reporting logistics and vendor KPIs to senior leadership.
Working knowledge of Salesforce, NetSuite, or comparable CRM, ERP, and inventory systems for tracking equipment requests, shipments, inventory, and vendor cases.
Ability to manage multiple concurrent studies, vendors, and country-level requirements under tight sponsor timelines.
Executive presence and strong written and verbal communication skills, including presenting logistics and vendor performance data to senior leadership, sponsors, and CROs.
Sound judgment balancing cost, compliance, and service-level considerations in logistics decisions.
Strategic thinking and strong change management, negotiation, and cross-functional influencing skills.

Nice To Haves

Master’s degree.
Experience in clinical trials, life sciences, or clinical technology, including eCOA, eConsent, eSource, decentralized trials, provisioned devices, and direct-to-participant logistics.
Familiarity with medical device regulatory frameworks such as FDA Quality System Regulation, European Union Medical Device Regulation, ISO 13485, or comparable international standards.
Professional certification such as CSCP, CLTD, CPIM, or Lean Six Sigma, or a licensed customs broker credential.
Experience supporting sponsor, CRO, or regulatory audits and responding to vendor qualification questionnaires.
Experience leading a function through rapid growth, acquisition integration, or ERP and systems implementation.

Responsibilities

Set the multi-year strategy, operating model, and roadmap for global supply chain, logistics, and 3PL vendor operations, aligned with company growth and sponsor commitments.
Lead, develop, and hold accountable a leadership team of managers and coordinators.
Serve on the Supply Chain and Support Services leadership team and partner with the Vice President to create scalable operational processes across depots, carriers, and 3PL partners worldwide.
Own the global import and export strategy and execution for clinical trial equipment, ensuring compliance with customs regulations, export controls, sanctions and denied-party screening, and country-specific trade requirements.
Direct product classification, duty and tariff management, importer-of-record responsibilities, and temporary import and re-export programs; manage the effects of changing trade policy on study costs and timelines.
Ensure compliant shipment of lithium battery-powered devices and other regulated goods under applicable dangerous goods regulations.
Serve as the executive escalation point for complex customs, duties, classification, and cross-border shipment issues.
Own the inventory management system and integrity of the clinical technology asset base through governance, cycle counting, reconciliation, and timely variance resolution.
Participate in Sales and Operations demand planning and inventory forecasting.
Lead end-to-end device lifecycle logistics, including depot kitting and configuration, direct-to-site shipments, returns and reverse logistics, refurbishment and redeployment, and end-of-life disposition.
Oversee depot network strategy and country-level shipping decisions for active studies, balancing cost, regulatory requirements, and sponsor timelines.
Establish and monitor KPIs for shipment lead times, on-time delivery, equipment loss and damage, inventory accuracy, and vendor performance; report results to the Vice President and executive stakeholders and lead quarterly business reviews with strategic vendors.
Maintain supply chain business continuity and risk mitigation plans.
Partner with Regulatory, Quality, and Compliance teams to ensure logistics and vendor practices meet medical device and SaMD handling requirements; maintain procedures, vendor qualification, audits, and CAPA processes in a quality-managed environment.
Direct root cause analysis and corrective action planning for logistics escalations and drive process improvement and automation.
Represent supply chain and logistics in executive-level sponsor and CRO discussions, sponsor audits, vendor qualification, and business reviews.
Perform other duties as assigned.