Director, Student Success Performance

Risepoint

3d

About The Position

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

The Director, Student Success Performance, serves as the strategic integrator and cross-functional translator for the Student Success Center’s (SSC) ecosystem across Risepoint's pod model. This role ensures seamless performance alignment, data transparency, and operational cohesion across partners, internal teams, and student-facing initiatives. As Risepoint continues to evolve its operating model, this role will be instrumental in driving vertical integration and optimizing student outcomes through data-driven collaboration and pilot innovation.

Requirements

• Bachelor’s Degree (in Business, Marketing, Operations or a Related Field)
• 5+ Years experience in management or direct team lead position, with a strong working knowledge of performance and operations management.
• Experience leading change cross-functionally through influence, ideally within sales and marketing functions.
• Ability to diagnose and surface data issues to executive leadership, making recommendations for resolution and championing change across cross-functional channels.

Nice To Haves

• Experience in omnichannel automation campaign execution.
• Experience with Salesforce automation and administration and Salesforce Marketing Cloud Journey.
• Able to synthesize data for various audience levels, making recommendations based on expertise in metrics driven performance management.

Responsibilities

• Ensure SSC performance data and metrics are visible, integrated, and discussed consistently across pods and executive leadership by reporting and connecting insights to decision-making and strategy.
• Track, analyze and share partner-level and cross-functional trends in conversion and retention metrics.
• Develop systems and processes to monitor engagement and retention pipeline and persistence health.
• Lead cross-functional efforts to surface emerging risks, bottlenecks or performance anomalies across Marketing and SSC leadership with recommendations for corrective actions.
• Ensure readiness and alignment of student support infrastructure for new initiatives from the SSC perspective.
• Develop and drive student and/or partner facing pilots – including new partner/program launches - between PODs and SSC teams, as the POD owner and accountable leader.
• Own continuous improvement efforts across SSC teams by leading evaluation of pilots, after-actions and lessons learned across SSC and Marketing.
• Leverages expertise in marketing and performance management to share insights across the organization and make recommendations for performance improvement.
• Represent SSC in POD meetings, surfacing insights, readiness issues and risk updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Director