Director, Strategy – Carondelet St Mary’s Hospital

Tenet Healthcare Corporation•Tucson, AZ

About The Position

This role leads the development and implementation of facility business strategy, focusing on improving market share in alignment with Tenet Healthcare’s mission and core values. The position involves analyzing market dynamics, trends, and competition using data to meet market demand and generating innovative ideas for business improvement. It requires exceptional financial management and analytical skills for the annual business planning process and forecasting. The Director will advise the CEO on short- and long-term strategies, influence stakeholders to achieve goals, and lead the senior executive team in advancing strategic plans. Additionally, the role aids in service line development by identifying, evaluating, and gaining consensus for new or expanded services, collaborating with leaders to ensure physician engagement and operational readiness. Performance monitoring through key indicators and competitive intelligence gathering are crucial. The Director also manages the Provider Outreach Program to meet community needs through physician recruitment, building targeted objectives, supporting priorities, and developing strategies. This includes ensuring awareness of new initiatives, identifying and remediating service issues, and developing physician relationships and manpower plans. The role involves analyzing data for fact-based decision-making and monitoring variances to understand facility trends, identifying and vetting new business opportunities, and implementing corrective actions. Finally, it leads an effective consumer engagement plan to improve consumer experience through marketing plans with measurable ROI, consumer education, and participation in patient advisory and satisfaction committees.

Requirements

Exceptional financial management and analytical skills
Excellent formal presentation and interpersonal communication skills
Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs.
Understands and demonstrates competency utilizing all data available.

Nice To Haves

Experience in healthcare services
Experience in strategy development and implementation
Experience in market analysis and competitive intelligence
Experience in service line development
Experience in provider outreach and physician recruitment
Experience in consumer engagement and marketing

Responsibilities

Develops and implements strategy which leads to improvement in market share consistent with Tenet Healthcare’s mission and core values.
Uses data to analyze market dynamics, trends and competition and implements strategies to meet market demand.
Assesses market development strategy and industry trends as appropriate, leading to the generation of innovative ideas to improve current business plan and achieve desired results.
Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts.
Effectively advises CEO in the development and execution of short- and long-term strategies.
Establishes and influences others to achieve goals, targets and metrics consistent with strategic and operational objectives.
Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives.
Leads senior executive team in advancing the system’s short- and long-term strategic plans.
Identifies, evaluates, and gains consensus for development of new or expansion of current inpatient and/or outpatient services and programs based on lack of current supply, quality, growth and/or service in the market.
Works in collaboration with health system/hospital/department leaders to develop strategic service lines ensuring physician engagement to achieve desired results in quality, service, operations and financial metrics.
Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs.
Monitors, understands and assesses service line performance by key performance indicators (volume, outcomes, market shares, etc.).
Gathers competitive intelligence from the community on service line opportunities.
Leads discussions with physicians, community-based facilities, local payers, providers and employers to gain information related to collaboration and support for strategic initiatives and service line development/enhancement to meet the needs of the community served.
Work in collaboration with other Tenet and Tenet JV facilities (hospitals and USPI locations) to develop network opportunities and service line enhancements.
Builds targeted performance objectives for Provider Outreach team which identifies opportunities for greater collaboration to achieve common goals of better serving our shared patients.
Supports Provider Outreach Program priorities, identifies outreach partners across the care continuum, and develops strategies and metrics while monitoring progress to plan (e.g., physician manpower plan, progress toward service line goals and PRM activity including reach and frequency).
Ensures community, physician and longitudinal care partners, awareness of new initiatives and identification and remediation of service issues that may impact program development.
Plans, organizes and directs strategies that develop physician relationships and physician manpower plans consistent with facility service line plans and community need.
Works in collaboration with physician recruiters to fulfill community need in a manner consistent with service line requirements.
Maintains high visibility among physician community and earns a reputation for effectively listening and leading facility change efforts that build physician loyalty and enhance the patient experience.
Studies internal and external data trends to realize opportunities to better serve the community.
Identifies and vets new business opportunities based on research and analysis.
Monitors internal data to understand the driving forces of business variables, and then implements corrective action when/where appropriate.
Understands and demonstrates competency utilizing all data available.
Executes effective marketing plans that differentiate services based on quality, service, and/or outcomes and have measurable positive ROI.
Leads efforts that provide consumer education around care options and collectively enhance patient experience.
Serves on the patient advisory, physician leadership group and patient satisfaction committees.
Leads an effective consumer engagement strategy, within budgeted guidelines, that creates differentiation and awareness in the facility’s market.