Director, Strategy & Quality Practices – Volunteerism - National Office (Remote)

YMCA of the USA•Chicago, IL

3d•$115,000 - $141,000•Remote

About The Position

The Director of Strategy and Quality Practices, Volunteerism, leads the advancement of community-based services across the YMCA network by unifying strategies, aligning practices, and driving quality improvement. The role guides the adoption of leading practices, mobilizes systemwide activation support, and cultivates partnerships. A key focus of this position is strengthening local Ys in their operational excellence—ensuring they are equipped with consistent, high-quality approaches that support organizational health, sustainability, and long-term success. Operating as a strategic leader and facilitator of the network, this role informs innovation, accelerates shared outcomes, and enhances the overall vitality of the YMCA. YMCA of the USA (Y-USA) embraces a remote-first working environment which means most employees work remotely from a home office within the continental United States.

Requirements

Bachelor’s degree or higher required in a relevant field such as Business, or related disciplines required.
8-12 years of experience required
Expert functional skills, advanced industry knowledge and experience, advanced managerial skills
Manages multiple teams or functions
Strategic and operational decision-making authority
Highly complex tasks and managerial tasks
Minimal supervision

Nice To Haves

Advanced degree strongly preferred.

Responsibilities

Advances organizational priorities by translating national direction into clear, actionable supports that strengthen local Y operational excellence and drive a healthier, more effective YMCA Movement.
Leads efforts to build shared goals, strengthen alignment, and enhance the credibility of Y-USA strategies across local Ys, alliances, and service delivery partners to ensure coordinated and consistent impact.
Develops and manages activation approaches that advance organizational priorities ensuring Ys and partners have the resources, guidance, and capacity to engage effectively.
Engages the YMCA network to promote systemwide adoption of Y-USA Membership tools, products, and solutions; identifies bright spots; and provides programmatic support to Network Partners.
Collects and analyzes Membership data, signals, and industry trends to inform continuous quality improvement strategies and identify opportunities for innovation.
Collaborates with governmental, nonprofit, academic, and private partners to support national initiatives, increase influence, and advance mission aligned strategies.