Director, Strategy & Program Management, Member Growth
About The Position
This role sits at the intersection of strategy and execution — translating company priorities into structured, accountable programs that deliver breakthrough outcomes for members and the business. You'll partner across Product, Engineering, Data, Revenue, and Finance to diagnose what's working, challenge what isn't, and move decisively on opportunities that drive meaningful, measurable growth. This role requires a rigorous, data-driven operator who thrives in ambiguity, excels at bringing clarity and accountability to complex cross-functional work, and combines analytical depth with stakeholder influence to deliver results on high-stakes programs. Your initial focus will be a portfolio of member growth initiatives — identifying the right bets, pressure-testing assumptions, and executing with precision to move the needle on engagement and business outcomes. This role will report into Vice President, Member Experience for Product and Growth Marketing. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.
Requirements
- 10+ years of program management, product operations, or project management experience within a high-performing tech org, preferably embedded in product, engineering, or marketing.
- Critical Thinking and Analytical Rigor: Ability to deconstruct complex, ambiguous growth problems into actionable priorities and drive evidence-based decisions across competing stakeholders.
- AI Competency: Familiarity with AI and automation tools and a demonstrated ability to leverage them to increase your own output and unlock program efficiency at scale.
- Communication and Mobilizing Teams: Exceptional ability to create clarity, earn trust, and align diverse stakeholders — including at the executive level — to move fast on shared goals.
- Grit and Accountability: A track record of owning outcomes, not just outputs — maintaining focus and momentum even as priorities shift and blockers emerge.
- Organizational Rigor: Proven ability to manage a high volume of complex, interdependent work with tight timelines and a consistent bias toward on-time, high-quality delivery.
Responsibilities
- Leverage data-driven insights to diagnose underperforming growth levers, drive those initiatives with product, customer/member marketing and customer success teams, identify high-impact opportunities, and align cross-functional teams around the most critical priorities.
- Lead end-to-end program planning, execution, and delivery across product, marketing, engineering, and cross-functional teams — translating strategy into structured plans with clear milestones, owners, and outcomes.
- Define and rigorously track success metrics tied to member growth and program impact, using insights to continuously sharpen priorities and drive better outcomes.
- Translate complex program data into clear, executive-ready narratives — surfacing progress, risks, and tradeoffs to enable fast, high-confidence decision-making.
- Act as connective tissue across departments — aligning stakeholders, resolving dependencies, and mobilizing teams quickly on the highest-priority opportunities.
- Identify and integrate AI-leveraged workflows and scalable tools to increase program efficiency, reduce manual overhead, and accelerate speed-to-impact.
- Identify, pilot, and scale AI-leveraged workflows and automation tools across programs — reducing manual overhead, improving reporting fidelity, and accelerating speed-to-impact across the team.
- Foster a culture of continuous improvement through retrospectives, process iteration, and feedback loops that make every program more effective than the last.
Benefits
- Health, Dental, Vision benefits start on your first day at Spring.
- Access to One Medical accounts
- HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Competitive paid time off policies including vacation, sick leave and company holidays.
- Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure).
- Access to Noom, a weight management program
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
