Director, Strategy & Operations

Omnicell•Austin, TX

About The Position

At Omnicell, we’re transforming healthcare through intelligent automation, cloud-native technology, and operational excellence. As our Global Cloud Operations organization continues to scale, success depends not only on world-class engineering and operations, but also on exceptional execution, strategic planning, organizational alignment, and operational governance. As Director, Strategy & Operations, you will serve as the VP’s strategic advisor and operational partner, helping shape the direction of one of the company’s most critical technology organizations. This role sits at the intersection of strategy, execution, communications, finance, organizational development, and executive leadership. You will enable leaders to operate more effectively, accelerate cross-functional initiatives, improve organizational transparency, and ensure that strategic priorities are translated into measurable business outcomes. This is a high-impact leadership role for someone who thrives on solving complex organizational challenges, influencing executive decision-making, and building scalable operating models that enable engineering organizations to perform at their highest level. Reporting directly to the Vice President of Global Cloud Operations, the Director, Strategy & Operations serves as the operational and strategic leader responsible for driving execution across the Global Cloud Operations organization. This position is far more than an executive assistant or project manager. It is a senior leadership role responsible for organizational strategy, business operations, portfolio management, executive communications, organizational planning, governance, financial planning, executive reporting, and cross-functional execution. You will work closely with the Directors of Site Reliability Engineering, Site Reliability Operations, Cloud Platform Engineering, and Cloud Security, while partnering across Product Engineering, Finance, Human Resources, PMO, Enterprise Architecture, Information Security, Customer Support, and Executive Leadership. Your success will be measured by your ability to create organizational clarity, accelerate execution, improve operational effectiveness, and enable the leadership team to focus on delivering strategic business outcomes. The Director, Strategy & Operations is responsible for leading the business operations, strategic planning, organizational governance, and execution framework for Global Cloud Operations. This role establishes the operating rhythm that enables executive decision-making, organizational accountability, financial stewardship, portfolio execution, leadership communications, workforce planning, and continuous organizational improvement. Serving as an extension of the Vice President, this leader ensures that strategic priorities are translated into coordinated execution across the organization while improving transparency, operational discipline, and organizational effectiveness. As Director, Strategy & Operations, you will define how Global Cloud Operations plans, executes, measures, and continuously improves its organizational performance. Your leadership will enable engineering and operations leaders to spend more time driving innovation and less time managing operational complexity by creating scalable governance, strategic planning processes, executive reporting, portfolio management, financial visibility, and organizational alignment. You will become the connective tissue across the organization, ensuring that priorities remain aligned, dependencies are managed, risks are addressed early, and executive leadership has the information needed to make informed decisions.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field (MBA or Master’s degree preferred).
12+ years of experience in business operations, strategy, program management, consulting, technology leadership, or related disciplines.
7+ years of progressive leadership experience supporting senior technology executives.
Experience leading strategic planning, organizational transformation, and cross-functional execution.
Strong financial, operational, and analytical acumen.
Exceptional executive communication, presentation, and stakeholder management skills.

Nice To Haves

Experience serving as a Chief of Staff, Director of Business Operations, Strategy Director, or similar executive leadership role.
Experience supporting Cloud Operations, Infrastructure, Platform Engineering, SRE, or Technology organizations.
Experience in healthcare technology, SaaS, or regulated industries.
Familiarity with OKRs, Lean Portfolio Management, Agile Planning, and executive operating models.
Experience presenting to executive leadership teams and Boards of Directors.
Demonstrated success leading enterprise transformation initiatives.

Responsibilities

Lead the strategic planning process for Global Cloud Operations, including Annual Strategy Development, Multi-Year Roadmaps, Quarterly Business Planning, Organizational Objectives, Executive Prioritization, Strategic Initiative Management, Organizational Alignment, Executive Decision Support, and Business Reviews.
Partner with the VP and leadership team to translate strategic vision into executable plans.
Own the business operating model for Global Cloud Operations, leading Organizational Operating Rhythm, Leadership Meetings, Quarterly Business Reviews, Executive Staff Meetings, Operational Reviews, KPI Governance, Organizational Dashboards, Executive Reporting, and Leadership Communications.
Ensure the organization operates with consistency, transparency, and accountability.
Oversee execution of strategic initiatives across the organization, including Transformation Programs, Cross-Functional Initiatives, Executive Programs, Organizational Roadmaps, Dependency Management, Risk Management, Executive Escalations, Program Governance, and Delivery Reporting.
Drive execution while removing organizational barriers that slow delivery.
Partner with Finance to oversee the operational business management of Global Cloud Operations, including Annual Budget Planning, Forecasting, Headcount Planning, Vendor Management, Cloud Investment Planning, Capital Planning, Financial Reporting, Business Case Development, and Investment Prioritization.
Provide leadership with financial transparency and actionable insights that support strategic investment decisions.
Lead organizational planning initiatives supporting growth and operational maturity, including Organizational Design, Workforce Planning, Succession Planning, Talent Reviews, Organizational Health, Leadership Development Programs, Organizational Effectiveness, Change Management, and Culture Initiatives.
Partner closely with Human Resources to build a high-performing leadership organization.
Serve as the primary communications partner for the Vice President, leading Executive Presentations, Board Materials, Leadership Communications, Organizational Announcements, Executive Briefings, Strategic Messaging, Town Hall Content, Leadership Offsites, and Executive Correspondence.
Ensure messaging is consistent, concise, and aligned with organizational priorities.
Establish governance processes supporting organizational accountability, including Executive Governance, Decision Tracking, Policy Oversight, Audit Coordination, Compliance Reporting, Organizational Risk Management, Action Tracking, and Leadership Accountability.
Partner with Cloud Security and Compliance teams to ensure organizational readiness for audits and regulatory requirements.
Develop executive dashboards and business intelligence supporting organizational decision-making, owning reporting for Organizational KPIs, OKRs, Engineering Metrics, Operational Metrics, Financial Metrics, Customer Experience Metrics, Workforce Metrics, Strategic Initiative Progress, and Executive Dashboards.
Transform data into actionable executive insights.
Develop trusted partnerships across Engineering, Product, Finance, Human Resources, Information Security, Enterprise Architecture, Customer Support, Legal, Procurement, and the Executive Leadership Team.
Serve as the operational bridge connecting business strategy with technical execution.
Provide strategic leadership by building a culture of accountability and execution, coaching leaders on organizational effectiveness, driving continuous improvement initiatives, developing future organizational leaders, promoting collaboration across engineering and business organizations, and strengthening executive team effectiveness.
Serve as a trusted advisor to the Vice President of Global Cloud Operations by advising on strategic decisions, identifying organizational risks, driving executive alignment, facilitating leadership decision-making, coordinating executive priorities, and representing the VP in meetings and strategic initiatives as appropriate.