Director, Strategy & Operations - Moveworks

ServiceNow•Mountain View, CA

2d•Onsite

About The Position

The Director of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow. This is a high-impact, high-visibility position partnering directly with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes. This role is ideal for a strategic operator who thrives in ambiguity, brings an acute data-informed mindset, and enjoys building scalable frameworks in fast-moving environments.

Requirements

12 – 15 years of Relevant Experience: Including at least 2 years in management consulting, finance, strategy, and operations in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred
Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.
Strategic and Analytical Mindset: Ability to establish guiding propositions, dig deep into data, and iterate quickly to deliver results.
Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes.
Cross-functional executive management: Ability to build trusting relationships across a wide range of executive stakeholders.
Adaptability and Experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction
Hands-On Execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives, setting the stage for scalable growth.
Collaborative team player: Thrives in fast-paced, high-growth environments
Data-Derived Approach: Strong analytical skills and familiarity with data tools and metrics that enable informed recommendations.

Responsibilities

Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
Own business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders
Build and scale operational frameworks, processes, and performance metrics to support sustainable growth
Guide high-priority, cross-functional initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
Drive integration initiatives and ensure successful execution of strategic priorities within the broader ServiceNow ecosystem
Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations
Develop and execute revenue-driving go-to-market strategies in partnership with Sales, Marketing, Product, and Finance
Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness
Operate as a hands-on principal, building initial versions of new initiatives and setting the foundation for long-term scale