Senior Manager, Strategy & Operations - Moveworks

ServiceNow•Mountain View, CA

2d•Onsite

About The Position

The Sr. Manager of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow. This is a high-impact, high-visibility position that allows you to partner with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes. This role is ideal for a strategic operator who thrives in ambiguity, brings analytical rigor, and enjoys building scalable frameworks in fast-moving environments.

Requirements

This is a high-visibility role that requires strategic thinking, analytical rigor, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment
Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.
8+ Years of Relevant Experience: Including at least 2 years in management consulting, finance, strategy and operations in a technology company in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred
Strong data analytics and problem-solving skills (PowerBI, Tableau, Excel). SQL is a plus.
Strategic and Analytical Mindset: Ability to establish guiding propositions, dig deep into data, and iterate quickly to deliver results.
Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes.
Cross-functional management: Ability to build trusting relationships across a wide range of stakeholders.
Effective written and oral communicator: comfortable in business and technical discussions
Adaptability and Experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction
Hands-On Execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives, setting the stage for scalable growth.
Collaborative team player: Thrives in fast-paced, high-growth environments

Responsibilities

Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
Design and maintain analytical models and reporting mechanisms to enable informed outcomes
Guide high-priority, cross-functional and cross-BU initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
Support business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders
Structure ambiguous business opportunites into clear problem statements, develop hypotheses, and deliver data-derived recommendations
Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness