Director, Strategy & Operations

Wrapbook

4d•Remote

About The Position

As the Director, Strategy & Operations, you are the execution engine and strategic operator for Client Operations. This is a genuine leadership role, not an advisory or support function. You will hold end-to-end ownership of how a 100+ person organization plans, executes, communicates, and continuously improves, translating the SVP’s strategic direction into disciplined, measurable execution at scale. Your mandate spans the full operational lifecycle of Client Operations — from multi-year strategy through annual planning, quarterly priorities, and weekly execution rhythms. You will serve as the connective tissue between the SVP, the Client Operations leadership team, and senior partners across Finance, Sales, Marketing, Product, and Engineering: strengthening structure, surfacing cross-functional dependencies, driving alignment, and ensuring the organization executes with clarity and velocity. You will serve as a proxy for the SVP when appropriate, influencing senior stakeholders without formal authority and representing Client Operations in cross-functional forums. You will also shape how the organization communicates as it scales- proactively drafting and socializing key materials ahead of formal announcements, ensuring leaders are aligned and prepared before a message lands broadly. Over time, you will build and lead a small Strategy & Operations team, developing direct reports to program management departmental and cross-functional work while you retain personal ownership of the highest-stakes work. This role is best suited for a proven Chief of Staff, senior Business Operations leader, or executive-level strategic operator who has moved beyond advising into genuine ownership — someone who translates ambiguity into structure, holds senior leaders accountable, and drives measurable outcomes at scale. Candidates with executive consulting backgrounds are welcome; however, this role requires deep operational ownership and a demonstrated ability to execute strategy sustainably.

Requirements

8–12+ years in strategy, business operations, executive operations, consulting, or operational leadership roles
Prior experience as a Chief of Staff, VP/Director of Business Operations, or senior strategic operator supporting an SVP, COO, or CEO in a complex organization
Proven track record running annual and multi-year planning processes — including coordinating executive stakeholders, structuring trade-offs, aligning resources, and translating strategy into measurable operating plans
Experience managing and developing direct reports; comfort hiring for, building, and leading small teams
Track record of program managing large, cross-functional initiatives from ambiguity through sustained execution and measurable outcomes
Experience operating in high-growth, cross-functional environments with executive visibility
Strong executive presence and the ability to influence senior stakeholders without direct authority
Exceptional written and verbal communication skills, including executive-level narrative development and board-ready materials
Structural thinking — able to bring order to ambiguity and build systems that scale
High business judgment: able to distinguish what matters from what is merely urgent, and make sound trade-offs without perfect information
A bias toward action — equally comfortable shaping strategy and driving it to completion

Responsibilities

Own the End-to-End Planning Engine
Design and own the annual planning process: timeline, stakeholder alignment, trade-off structuring, resource mapping, goal-setting frameworks, and initiative sequencing
Build and run 6-month and multi-year planning cycles in close partnership with the SVP
Translate strategic direction into clear, actionable operating plans with accountability mechanisms and measurable milestones
Pressure-test priorities and trade-offs across the leadership team, surfacing risks and driving decisions
Coordinate cross-functional planning inputs from Finance, Sales, Product, and Engineering
Run the Operating Cadence of Client Operations
Design and drive weekly, monthly, and quarterly leadership rhythms
Lead monthly KPI and performance reviews; elevate the quality, clarity, and decisiveness of all leadership forums
Identify and prioritize opportunities to apply AI and automation to improve how Client Operations runs- from reducing manual work in reporting and communications to accelerating program execution
Ensure disciplined follow-through on commitments across senior leaders
Attend Client Operations leadership team staff meetings, representing the SVP’s perspective, identifying cross-functional dependencies and risks, and synthesizing insights into coordinated action plans
Continuously assess and improve how Client Operations sets goals, measures performance, and executes at scale
Build the Team and Drive Cross-Functional Programs
Build, develop, and direct a small team of Program Managers who lead and drive projects within Client Operations and across the Wrapbook organization
This team will Program manage initiatives end-to-end: scoping, planning, stakeholder alignment, risk management, and outcomes measurement
You will retain personal ownership of the highest-stakes strategic work while directing the team on large operational programs
Own Executive-Level Communications
Own Board, All Hands, Monthly State of the Business, and leadership offsite materials
Proactively draft and socialize key communications to ensure leadership alignment ahead of broad announcements
Partner with SVP of Ops to drive the cascading communications motion across Client Operations — from CO SLT alignment, to StratOps and frontline leaders, through to ICs via their respective Slack channels — ensuring the right message reaches the right audience in the right sequence