Director, Strategy & Operations, Consumer

Ethos Life

8d•$169,000 - $298,000•Remote

About The Position

Ethos is seeking an AI-native strategy and operations leader for its rapidly expanding Direct-to-Consumer Business. This role will spearhead high-impact growth initiatives across a diverse product portfolio, multiple channels, and the entire customer lifecycle. The position requires a strategist and builder with a founder mindset, focused on driving outcomes and scaling revenue growth. The individual will also champion AI adoption initiatives to significantly improve key business metrics. This is an opportunity to operate at the core of a high-growth consumer business that is innovating the way work is done.

Requirements

10+ years of total experience.
Ideally 3+ years in a top-tier management consulting firm or investment banking.
Followed by 3+ years in Strategy & Operations at a high-growth, venture-backed company or a founding role.
Genuinely AI-native: at the cutting edge of AI experimentation, using AI to enable new possibilities, make sharper decisions, and improve quality.
Possesses a clear point of view on AI's impact (step change vs. incremental) and leads by demonstrating its potential.
True operator mindset with ownership of outcomes and a hands-on approach to execution.
Proven track record of delivering results directly, with experience owning and driving initiatives end-to-end in fast-moving environments.
Ability to analyze complex problems at a granular level and strategize about broader implications and next steps.
Structured thinking to break down complex, ambiguous problems into clear, actionable frameworks.
Rapid learner with the ability to quickly understand new concepts, channels, and product nuances.
Exceptional communicator capable of discussing C-level strategy and operational details, crafting clear narratives for both written materials and executive forums.
Sharp decision-making skills with a bias for action and speed, thriving in high-velocity environments.
Comfortable operating without perfect information.

Responsibilities

Identify and prioritize growth opportunities across an expanding portfolio of products (term life, IUL, estate planning), the full customer lifecycle (acquisition, retention, cross-sell), and multiple channels (organic and performance engines, paid social, TV, partnerships, referrals).
Drive high-impact growth initiatives from concept to completion, owning some directly and enabling others.
Rigorously assess new opportunities by building business cases, modeling unit economics (CAC, LTV, payback, contribution margin), and making data-driven go/no-go recommendations.
Develop a deep understanding of the interplay between products, channels, and teams to guide cross-functional teams (product, marketing, sales, engineering) towards optimal goals and priorities.
Own quarterly OKR planning and goal-setting processes to ensure alignment on high-ROI opportunities and efficient execution.
Lead critical cross-functional projects spanning Product, Engineering, Marketing, Sales, and Partnerships to achieve business growth.
Partner with organizational leaders to reimagine functional operations, identifying opportunities for AI to drive step changes in decisions, output quality, and overall achievement, and demonstrating possibilities through leadership.