Director, Strategy and Technology Support Director, Strategy and Technology Support

Fulton Schools

23h•Onsite

About The Position

Provides vision and leadership as well as the management and supervision of the District’s Strategy and Technology Support Staff, including Coordinators, School Technology Specialists, Service Desk, and other supporting staff members; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; establishes and maintains department operating procedures, workflows, documentation, and reporting; Proactively ensures that critical support services are aligned, responsive, and structured to meet the operational and instructional needs of the District. Oversees the leadership, vision, long range goals & objectives of Strategy & Technology Support to ensure alignment with District strategic priorities & school-based needs. Directs/manages the daily operations of support services in accordance with the organization’s values & objectives, ensuring timely, equitable, & effective service delivery to schools and departments. Establishes/maintains service standards, Service Level Agreements, escalation protocols, documentation practices, & performance reporting to ensure accountability and transparency. Monitors service metrics & performance indicators; identifies trends, gaps, and opportunities for improvement; implements corrective actions as necessary. Ensures coordinated support for device lifecycle management, support services, software deployments, and related operational functions in alignment with district standards. Communicates effectively & consistently regarding service initiatives, operational changes, & incident status to senior leadership, principals, and department leaders. Executes relevant division plans, including change management processes, ensuring appropriate communication, impact analysis, & stakeholder engagement for initiatives affecting schools & departments. Manages vendor relationships & third-party service contracts; participates in contract review, bidding, & award processes to ensure value and alignment with District needs. Ensures that KPIs and SMART goals are established, monitored & evaluated; delegates responsibility appropriately while maintaining accountability for outcomes. Conducts regular performance reviews & develops professional growth plans for assigned staff in accordance with District policies; ensures professional development and succession planning within the team. Leads/supports coordinators, teams responsible for delivering services to schools & departments. Member of the Strategy and Technology Division Leadership Team and contributes to overall strategy, vision, and direction of the Division. Ensures that divisional mission, vision, strategy, and operational plans are clearly communicated and understood by all members of the assigned teams. Builds strong collaborative relationships with principals, department heads, and executive leadership to understand operational needs and remove barriers to success. Fosters a culture of service, accountability, responsiveness, and continuous improvement. Reviews internal processes and practices for efficiency and effectiveness; implements improvements to enhance the overall customer experience. Demonstrates knowledge and understanding of District Talent Office policies, addresses personnel matters appropriately and in collaboration with Human Resources. Works to monitor financial management within the assigned area, ensuring purchase orders, budgets, and procurement processes are managed in compliance with District and Finance policies. Ensures that relevant Health and Safety requirements are adhered to and that risk assessments and required training are completed in accordance with District guidelines. Collaborates with academic and operational leaders to identify emerging needs and ensure divisional services evolve to support instructional and organizational priorities. Leads cross-functional initiatives that strengthen service delivery, operational effectiveness, and alignment across schools and central office departments. Advises executive leadership on service capacity, resource allocation, risk areas, and opportunities for improvement within the Division. Champions continuous improvement efforts that enhance responsiveness, stakeholder satisfaction, and organizational effectiveness.

Requirements

Bachelor’s Degree in Management Information Systems, Computer Science and/or related IT Technology field or High School Diploma or GED with 8+ years of mid to senior level experience working in the Information Technology field
Minimum of 7 years of progressively responsible professional experience
Minimum 3 years supervisory or senior leadership role
Experience leading teams, managing operations, overseeing budgets or resources, and supporting large, complex organizations
Experience working with and maintaining a variety of device platforms including Windows 10, iPads, Chrome Books
Experience in developing workflows, departmental standard operating procedures, and performance reporting
Ability to keep current on developing technologies and potential impact on District operations
Ability to relate to a wide variety of people and to observe, listen, motivate, and provide leadership which results in the best environment
Ability to manage financial, material, and human resources effectively
Ability to develop implement, monitor, and evaluate program goals and initiatives
Excellent verbal and written communications skills and ability to make oral presentations to various audiences including District leadership, departments, and communities

Nice To Haves

Experience in a K–12 educational environment, including school-based leadership experience
Experience working with technology-enabled systems and services in support of instructional or operational goals
Experience with computer repair and maintenance contracts and warranties

Responsibilities

Provides vision and leadership as well as the management and supervision of the District’s Strategy and Technology Support Staff, including Coordinators, School Technology Specialists, Service Desk, and other supporting staff members
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
Establishes and maintains department operating procedures, workflows, documentation, and reporting
Proactively ensures that critical support services are aligned, responsive, and structured to meet the operational and instructional needs of the District
Oversees the leadership, vision, long range goals & objectives of Strategy & Technology Support to ensure alignment with District strategic priorities & school-based needs
Directs/manages the daily operations of support services in accordance with the organization’s values & objectives, ensuring timely, equitable, & effective service delivery to schools and departments
Establishes/maintains service standards, Service Level Agreements, escalation protocols, documentation practices, & performance reporting to ensure accountability and transparency
Monitors service metrics & performance indicators; identifies trends, gaps, and opportunities for improvement; implements corrective actions as necessary
Ensures coordinated support for device lifecycle management, support services, software deployments, and related operational functions in alignment with district standards
Communicates effectively & consistently regarding service initiatives, operational changes, & incident status to senior leadership, principals, and department leaders
Executes relevant division plans, including change management processes, ensuring appropriate communication, impact analysis, & stakeholder engagement for initiatives affecting schools & departments
Manages vendor relationships & third-party service contracts; participates in contract review, bidding, & award processes to ensure value and alignment with District needs
Ensures that KPIs and SMART goals are established, monitored & evaluated; delegates responsibility appropriately while maintaining accountability for outcomes
Conducts regular performance reviews & develops professional growth plans for assigned staff in accordance with District policies; ensures professional development and succession planning within the team
Leads/supports coordinators, teams responsible for delivering services to schools & departments
Member of the Strategy and Technology Division Leadership Team and contributes to overall strategy, vision, and direction of the Division
Ensures that divisional mission, vision, strategy, and operational plans are clearly communicated and understood by all members of the assigned teams
Builds strong collaborative relationships with principals, department heads, and executive leadership to understand operational needs and remove barriers to success
Fosters a culture of service, accountability, responsiveness, and continuous improvement
Reviews internal processes and practices for efficiency and effectiveness; implements improvements to enhance the overall customer experience
Demonstrates knowledge and understanding of District Talent Office policies, addresses personnel matters appropriately and in collaboration with Human Resources
Works to monitor financial management within the assigned area, ensuring purchase orders, budgets, and procurement processes are managed in compliance with District and Finance policies
Ensures that relevant Health and Safety requirements are adhered to and that risk assessments and required training are completed in accordance with District guidelines
Collaborates with academic and operational leaders to identify emerging needs and ensure divisional services evolve to support instructional and organizational priorities
Leads cross-functional initiatives that strengthen service delivery, operational effectiveness, and alignment across schools and central office departments
Advises executive leadership on service capacity, resource allocation, risk areas, and opportunities for improvement within the Division
Champions continuous improvement efforts that enhance responsiveness, stakeholder satisfaction, and organizational effectiveness