Director Strategic Workforce Planning
About The Position
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As Director, Strategic Workforce Planning, you will focus on ensuring the organization has the right capacity in place to meet current and future demand. You will translate business forecasts into actionable capacity plans, balancing supply and demand across people, skills, and delivery needs. Your work enables leaders to make informed decisions, reduce risk, and deliver consistent outcomes for customers. This role blends analytical work with close collaboration across HR, Finance, and business stakeholders, with a strong emphasis on planning accuracy and scenario-based decision making.
Requirements
- Minimum of 10+ years of experience in capacity planning, workforce planning, or demand planning in a complex organization
- Ability to analyze data and translate insights into clear, actionable recommendations
- Experience building forecasts, models, or scenarios using structured planning approaches
- Strong collaboration skills with the ability to work across HR, Finance, and business teams
- Experience preparing reports or dashboards for leadership audiences
- Proficiency with data analysis tools such as Excel or equivalent planning tools
- Ability to manage multiple planning inputs while maintaining accuracy and consistency
Nice To Haves
- Bachelors degree
- Experience in a global or matrixed organization
- Familiarity with workforce management or applied intelligence concepts
- Experience supporting annual or long-range planning cycles
- Knowledge of financial or headcount planning processes
- Experience improving planning processes or data governance
Responsibilities
- Develop short and long-term capacity plans aligned to business demand, growth forecasts, and delivery commitments
- Analyze workload, utilization, and demand trends to identify gaps, risks, and opportunities
- Partner with business, HR, and Finance teams to align capacity plans with workforce strategies and financial targets
- Build and maintain forecasting models and planning scenarios to support decision making
- Track actual capacity versus plan and clearly communicate variances and impacts
- Produce regular capacity reports and insights that enable leaders to take timely action
- Support continuous improvement of capacity planning processes, tools, and data quality
- Contribute to planning cycles such as annual planning, quarterly reviews, and ad hoc scenario analysis
Benefits
- medical and dental coverage
- disability
- retirement benefits
- paid leave
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
