Director, Strategic Customer Onboarding

McKesson•Irving, TX

3d•Hybrid

About The Position

McKesson is seeking a Director, Strategic Customer Onboarding. This role leads a team responsible for implementing new business that requires a high degree of oversight, project management, cross-functional coordination, and/or support for exceptionally complex implementations. The role leads both a people manager and individual contributors in Project Manager roles, helping the team deliver clear plans, strong execution, timely escalation, and a consistent customer implementation experience. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively. United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Requirements

4-year degree or equivalent experience; advanced degree preferred.
Typically requires 12+ years of professional experience and 4+ years of management experience.
12+ years of professional experience, preferably working with operational execution and/or project or program management, and 4+ years of direct management experience, including experience leading managers and/or multi-layered teams.
Experience leading and developing high-performing teams, including managers and individual contributors.
Strong attention to quality, detail, and confidentiality.
Effective communication skills, including the ability to interpret needs across clients and stakeholders with different levels of knowledge, expectations, and roles.
Excellent visual and written communication skills that support effective meetings, project documents, and customer-facing materials.
Strong organizational, time-management and follow-up skills.
Professional demeanor and strong relationship-building skills; dedicated to quality and self-improvement.
Collaborative, customer-focused and able to create visible value.
Fast learner with an innovative and positive approach.
Ability to coordinate multiple activities simultaneously and keep teams focused on priorities.
Ability to manage effective meetings by keeping discussions on track, focused and inclusive of active participation.
Ability to communicate with external customers confidently and professionally.
Ability to demonstrate initiative, be proactive and work with limited supervision in a high-stress, fast-paced, quality-focused environment.
Establishes procedures and processes that support process improvement for customer transitions and implementation work.

Nice To Haves

Experience with Smartsheet, Salesforce, SAP Data reporting and visualization systems experience; Tableau experience is a plus.

Responsibilities

Leads the Strategic Onboarding team, including a manager and Project Manager individual contributors, by championing projects, providing oversight and driving escalations as needed to support project success.
Develops team members and leaders to grow skillsets, expand capabilities, and maximize performance and potential.
Provides a single point of escalation for implementation efforts within scope.
Provides management oversight to projects from original concept through final implementation.
Interfaces with all areas affected by the project, which may include customers, Sales, DC Operations, Master Data, and other departments such as Marketing, IT, and other business partners.
Maintains executive and stakeholder visibility to projects within scope to drive alignment, transparency, and oversight.
Ensures the team uses consistent project management practices, tools, and reporting routines to support predictable delivery and clear ownership.
Building, maintaining, and improving implementation project plans and managing execution for each supported segment.
Leading a team structure that includes a manager and individual contributors in Project Manager roles, with clear expectations, coaching, and accountability for delivery.
Building and maintaining stakeholder relationships to understand needs and tailor processes to meet and exceed those needs.
Maintaining alignment with peers within Customer Implementation and SO&G to define and maintain rules and scope of engagement between implementation teams.
Facilitating team accountability to deliverables and service levels through regular and ad hoc analysis and reporting.
Building short-term and long-term strategies for the team, communicating the strategy clearly, and incorporating it into team goals and deliverables.