Director Strategic Accounts
About The Position
Join SONIFI Health, Inc. as our Director of Strategic Accounts and become a driving force behind long-term customer success, innovation, and growth in healthcare technology. In this high-impact role, you’ll be the trusted advisor to healthcare executives, leading strategic partnerships that transform patient experiences and deliver measurable value. If you're passionate about building influential relationships, driving customer adoption of cutting-edge solutions, and making a real difference in healthcare outcomes—this is your opportunity to influence from the center of SONIFI Health’s commercial strategy. The Director of Strategic Accounts is an individual contributor role responsible for ensuring the long-term success, retention, and growth of SONIFI Health’s customers. This role is at the center of SONIFI Health’s commercial organization and owns renewal strategy, adoption, and account health within an assigned regional portfolio of accounts. As a trusted advisor to healthcare executives and clinical leaders, the Director of Strategic Accounts will build strategic, influential relationships with customer leadership and senior healthcare executives, develop strategic account plans, drive adoption and value realization, and support Enterprise Sales Executives by surfacing expansion opportunities. Success in this role is measured by customer retention, Net Revenue Retention (NRR), account growth, adoption and usage metrics, quota achievement, and customer satisfaction (via NPS, KLAS feedback, and SONIFI’s KPI scorecard).
Requirements
- Bachelor’s degree in business, or related field, and a minimum five (5) years of customer success or account management experience in healthcare with experience working directly with providers (health systems, hospitals, etc.) or the equivalent education and/or work experience.
- Must have a proven track record of driving renewals, adoption, and customer satisfaction.
- Must have strong executive presence with ability to engage senior healthcare executives.
- Must have the ability to manage complex accounts with multiple stakeholders.
- High customer orientation with strong presentation skills.
- Must be a confident communicator with the ability to build and maintain executive relationships.
- Must be able to work independently to manage client portfolio end-to-end (activation, adoption, retention, advocacy).
- Must have excellent professional written, verbal, and interpersonal communication skills along with strong initiative, organizational and follow-up skills.
- Must be self-motivated, have a desire to work in a positive and professional manner, and collaborate with others while meeting commitments and schedules.
- Must have financial acumen and strong analytical and problem-solving skills, be highly organized, and pay extremely close attention to details.
- Must have experience working with CRM software (Salesforce strongly preferred), Excel, Word, and PowerPoint.
- Must be able to successfully work remotely and travel as needed.
Responsibilities
- ensuring the long-term success, retention, and growth of SONIFI Health’s customers
- renewal strategy
- adoption
- account health within an assigned regional portfolio of accounts
- build strategic, influential relationships with customer leadership and senior healthcare executives
- develop strategic account plans
- drive adoption and value realization
- support Enterprise Sales Executives by surfacing expansion opportunities
Benefits
- PTO
- holidays
- health
- dental
- vision
- retirement plan
- pet insurance
- on-demand pay
- a variety of other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
251-500 employees
