Director of Strategic Accounts

Monro Inc.•Fairport, NY

About The Position

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro – Your Career is Here!

Responsibilities

Develop and execute comprehensive national account strategies that align with corporate growth objectives and customer needs.
Lead strategic account planning processes, including opportunity identification, revenue growth initiatives, and long-term partnership development.
Analyze market trends, customer behavior, and competitor strategies to identify opportunities, risks, and areas for continuous improvement.
Lead negotiations with national accounts on pricing, terms and conditions, service agreements, and promotional programs.
Ensure agreements balance customer value with company profitability and long-term strategic goals.
Collaborate with legal, finance, and operations teams to finalize and execute contracts effectively.
Build and maintain strong trust-based relationships with key decision-makers and executive stakeholders within national accounts.
Serve as the primary escalation point for major account issues, ensuring timely resolution and high levels of customer satisfaction.
Foster long-term partnerships that strengthen brand loyalty and generate sustainable revenue growth.
Oversee the preparation of accurate sales forecasts, budgets, and long-range revenue projections for national accounts.
Monitor performance against targets, identify variances, and implement corrective actions as needed.
Utilize historical data, market conditions, and economic indicators to inform strategic decision-making.
Partner closely with marketing, sales leadership, product development, operations, and customer service teams to ensure cohesive execution of national account strategies.
Ensure brand consistency and coordinated go-to-market efforts across all national accounts.
Champion collaboration and alignment across departments to deliver superior customer outcomes.
Lead, mentor, and develop a team of national account managers.
Set clear objectives, conduct performance reviews, and provide coaching to support professional growth and engagement.
Build a high-performance culture focused on accountability, results, and continuous improvement.