Director, Strategic Accounts, Americas

Cushman & Wakefield • New York, NY

12d

About The Position

The Director of Strategic Accounts ensures consistent, structured client coverage for Cushman & Wakefield’s top institutional investors. This role translates strategy into daily execution, coordinates logistics, and enables teams to deliver informed, seamless, and client-ready engagements, fostering stronger client relationships and opportunities for growth.

Requirements

• 7-10 years of experience in commercial real estate or professional services, with direct exposure to institutional client management, account strategy, and/or operations.
• Proven ability to lead client engagement planning and governance processes across multiple accounts.
• Exceptional organizational skills with high attention to detail; demonstrated ability to manage competing priorities.
• Strong interpersonal and communication skills; confident working with senior leadership and brokers.
• Self-starter with high emotional intelligence, resourceful problem-solving, and a track record of anticipating needs.
• Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Teams, Sharepoint); CRM/account management system experience preferred (Salesforce).

Responsibilities

• Coordinate between Capital Markets Product Councils, Investor Services leadership, other service lines and market leaders.
• Prepare for client engagements, including roadshows and strategic meetings, ensuring teams are client-ready with necessary information and materials.
• Capture and share client feedback to inform account strategies, strengthen relationships, and enhance organizational connectivity, utilizing C&W’s OneCap CRM as a system of record.
• Ensure account governance, clear communication, and consistent documentation to support client needs and objectives.
• Develop standardized processes and templates for meetings, reporting, and action tracking across strategic accounts.
• Utilize and support OneCap adoption and maintain data integrity for strategic accounts.
• Directly support C&W leadership with meeting preparation, agenda setting, and follow-up.
• Serve as an extension of leadership in communications with Product Councils and internal stakeholders.
• Promote a culture of preparedness, professionalism, and accountability across the platform.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees