Director, Strategic Account Management-1

MedImpact•San Diego, CA

20h•Remote

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! This position is not eligible for Sponsorship. This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Requirements

Bachelor’s degree
Minimum of ten (10) years related experience and eight (8) years of SME in respective area(s); (or equivalent combination of education and experience)
At least eight (8) years leading individual contributors, leaders, and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position
Experience in the Self-Insured benefits arena, preferably with Employers, private label PBM’s, Coalitions, Cash Card and/or other related entities (Required experience depends on assigned book of business).
Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases
Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management
Consultative selling and negotiation skills
Demonstrated experience creating and delivering client presentations
Strong verbal, written, interpersonal, presentation, persuasion and consulting skills
Good interpersonal skills, excellent communication, writing and presentation skills
Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to manage difficult or emotional client situations
Ability to respond promptly to client needs
Ability to solicit client feedback to improve service
Ability to respond to requests for service and assistance from clients
Ability to meet commitments to clients
Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.
Flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.
Ability to travel domestically of up to 50% of the time with little or no advance notice.

Nice To Haves

Master’s degree
Knowledge of healthcare products and contracts

Responsibilities

Manages Account Executive development of client-specific business plans focused on the client’s goals, performance expectations, growth in membership and profitability.
Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.
Provides direction and management over Key and LAMP Account Management teams to monitor the quality of products and services being offerred to the client.
Trains new staff members and provides on-going coaching to existing Account Management teams.
Optimizes potential for sustainable growth and profitability.
Identifies and aligns required resources to achieve business goals in book-of-business.
Develop and maintain solid business relationships with region’s clients at the executive and key decision-maker levels.
Determines where to make “focused investments” for each account.
Utilizes financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption.
Researches and analyzes market trends and competitive practices to ensure client strategy is placed in context of client’s industry and marketplace.
Monitors client service continuum including proactive and reactive components.
Resolves escalated issues, while ensuring ongoing issues are resolved expeditiously.
Performs 360o review of performance on account, from operational service delivery to relationship management.
Identifies gaps and sources of corrective action to ensure milestones are met.
Collaborates with leaders in Operations, IT, Health Services and the other Directors.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.