Strategic Account Director

Medely

8d • Remote

About The Position

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team, Medely partners with some of the largest corporate-owned healthcare systems in the U.S. The Strategic Account Director (SAD) is the single accountable executive owner for a curated portfolio of Medely’s most strategic enterprise systems. This role is responsible for protecting and expanding Net Revenue Retention (NRR), driving system-level adoption and reliability, and ensuring long-term enterprise partnership health. This is an individual contributor role, leading through influence and quarterbacking a cross-functional “Account Pod” (Account Managers, Operations, Product, RevOps). The SAD acts as the accountable owner for enterprise outcomes, translating client priorities into internal execution and internal strategy into client-facing value. The role was created to provide centralized, accountable leadership across Medely’s most strategic enterprise systems, ensuring predictable renewals, deep executive relationships, and measurable system-wide performance, as enterprise partnerships have grown in scale, complexity, and revenue concentration.

Requirements

• 8+ years in enterprise account leadership or strategic partnerships
• Proven track record managing complex, multi-stakeholder enterprise systems
• Demonstrated renewal ownership and revenue retention success
• Executive presence and ability to influence without authority
• Highly organized, strategic, and operationally minded

Responsibilities

• Net Revenue Retention (NRR) and all renewal outcomes on assigned accounts
• Executive Relationships with customers across procurement, operations, finance, and regional leadership (building multi-threaded executive trust)
• System-level Usage Stability and Reliability across dozens to hundreds of facilities
• Cross-Functional Alignment (Internal Orchestration) across Sales, Operations, Product, and RevOps to remove internal friction
• Proactive Mitigation (3-6 month early warning and intervention)
• Own the renewal strategy starting nine months in advance, ensuring predictable, value-driven renewals
• Lead quarterly and annual Executive Business Reviews (not sales QBRs) focused on overall partnership health, value realization, and a 12–18 month Evolution Roadmap
• Translate internal product and finance updates into a strategic value narrative for the client
• Monitor facility-level adoption, usage trends, and early intervention when usage drops (not just at renewal)
• Lead escalations for high-impact facilities and enterprise stakeholders, coordinating solutions with appropriate teams
• Drive consistency and standard operating expectations across enterprise regions
• Quarterback feedback and root-cause reviews on key service metrics: Fill Rate, Time-to-Fill, and Reliability by role

Benefits

• Competitive Compensation: Based on experience and performance
• Long-term Incentives: 401k
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
• Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
• Paid parental leave
• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
• Ownership: Drive meaningful business impact on a team you’ll help build and define!
• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed