Director, Strategic Account Management-1

MedImpact Healthcare Systems, Inc.•San Diego, CA

1d•Hybrid

About The Position

MedImpact Healthcare Systems, Inc. is seeking a Director, Strategic Account Management. MedImpact is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California, focused on delivering leading-edge pharmaceutical and technology related solutions to improve healthcare value. The company's vision is to set the standard in optimizing satisfaction, service, cost, and quality in the healthcare industry. This role is crucial for managing Account Executive development of client-specific business plans, ensuring timely and quality deliverables, and overseeing Key and LAMP Account Management teams. The Director will also be responsible for training and coaching staff, optimizing growth and profitability, and developing strong business relationships with clients at executive levels. The position involves analyzing market trends, utilizing financial models, monitoring client service, resolving escalated issues, and collaborating with various internal departments.

Requirements

Bachelor’s degree
Minimum of ten (10) years related experience
Eight (8) years of SME in respective area(s)
At least eight (8) years leading individual contributors, leaders, and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position
Experience in the Self-Insured benefits arena, preferably with Employers, private label PBM’s, Coalitions, Cash Card and/or other related entities (if assigned Self-Insured book of business)
Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases
Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management
Consultative selling and negotiation skills
Demonstrated experience creating and delivering client presentations
Strong verbal, written, interpersonal, presentation, persuasion and consulting skills
Good interpersonal skills, excellent communication, writing and presentation skills
Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Nice To Haves

Master’s degree preferred
Knowledge of healthcare products and contracts preferred

Responsibilities

Manages Account Executive development of client-specific business plans focused on the client’s goals, performance expectations, growth in membership and profitability.
Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.
Provides direction and management over Key and LAMP Account Management teams to monitor the quality of products and services being offerred to the client.
Trains new staff members and provides on-going coaching to existing Account Management teams.
Optimizes potential for sustainable growth and profitability.
Identifies and aligns required resources to achieve business goals in book-of-business.
Develop and maintain solid business relationships with region’s clients at the executive and key decision-maker levels.
Determines where to make “focused investments” for each account.
Utilizes financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption.
Researches and analyzes market trends and competitive practices to ensure client strategy is placed in context of client’s industry and marketplace.
Monitors client service continuum including proactive and reactive components.
Resolves escalated issues, while ensuring ongoing issues are resolved expeditiously.
Performs 360o review of performance on account, from operational service delivery to relationship management.
Identifies gaps and sources of corrective action to ensure milestones are met.
Collaborates with leaders in Operations, IT, Health Services and the other Directors.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
Manage difficult or emotional client situations.
Respond promptly to client needs.
Solicit client feedback to improve service.
Respond to requests for service and assistance from clients.
Meet commitments to clients.