Director, Store Workforce Management - PVH

PVH • New York, NY

2d • Hybrid

About The Position

The Director, Store Workforce Management (WFM) leads the strategy and execution of labor investment across a large-scale, multi-brand North America retail fleet, ensuring labor is deployed to directly enable sales conversion, service excellence, customer experience, and store-level profitability. This role owns labor forecasting, workforce planning, scheduling strategy, and payroll optimization—translating business drivers into highly accurate, precise, and actionable labor decisions. As a key partner to Executive Store Leadership and Finance, the Director ensures labor is dynamically aligned to demand, balancing productivity, service, and financial performance. The Director oversees a $175M annual payroll investment and serves as a trusted advisor to senior leadership on labor strategy, performance, and trade-offs—driving measurable improvements in store productivity, execution, and 4-wall profit performance.

Requirements

• Bachelor’s Degree required (Finance, Economics, Analytics, Engineering, or related field preferred)
• 10+ years of experience in workforce management, labor optimization, finance, or analytics, with demonstrated experience leading teams and business-critical initiatives
• Experience in a scaled, multi-unit, consumer-facing environment (retail, QSR, or omnichannel)
• Proven success optimizing labor strategies across large store fleets (250+ locations preferred)
• Demonstrated ability to drive accurate forecasting, data-driven decision-making, and measurable financial outcomes
• Experience partnering on workforce management system testing, implementation, optimization, or tool ownership preferred
• Strong analytical and financial acumen with ability to translate data into business decisions
• Ability to influence cross-functional stakeholders and senior leadership

Responsibilities

• Lead workforce management strategy across the entire North America retail fleet
• Establish labor frameworks that balance sales, service, productivity, and 4-wall profitability
• Drive improvements in conversion, service coverage, labor efficiency, and store-level profit outcomes
• Own end-to-end labor forecasting aligned to sales, traffic, and workload drivers, with a focus on forecast accuracy and decision precision
• Lead payroll planning, budgeting, reforecasting, and variance analysis
• Translate business trends into in-period labor decisions, optimizing spend against performance
• Partner with Finance to evaluate labor investment trade-offs and impact to store-level profitability
• Develop driver-based labor models linking demand, workload, and customer behavior to staffing decisions
• Deliver timely, accurate insights that improve decision quality at both leadership and field levels
• Partner with IT to enhance systems and enable scalable, data-driven decision-making across the fleet
• Support testing, validation, rollout, and ongoing business ownership of WFM tools, ensuring the department has clear subject-matter expertise on functionality, configuration, and operational use
• Partner cross-functionally to align labor strategies with business priorities
• Ensure strategies translate into measurable improvements in store productivity, conversion, service execution, and profitability
• Influence field leadership to drive disciplined, high-quality labor execution
• Lead test-and-learn initiatives to improve labor models, forecasting accuracy, scheduling approaches, and tools
• Establish disciplined testing routines for new labor models, scheduling processes, and system enhancements before broader field deployment

Benefits

• Competitive pay
• bonus programs
• best in class medical insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• An above-market 401(k) contribution
• Generous company-paid holidays
• paid time off
• hybrid working arrangements
• volunteer opportunities
• seasonal hours
• flexible work schedules
• Headspace membership
• reimbursement for fitness memberships and/or digital meditation subscriptions
• the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities
• Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through
• support for continued education including tuition reimbursement
• Shop at our company outlets and e-commerce sites at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Director