Director Station Operations

Alaska Airlines • Honolulu, HI

6d • $124,800 - $193,450 • Onsite

About The Position

The Director Station Operations sets the long-term strategy for driving a safe, reliable operation while maintaining the highest standards in customer service for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, this role establishes strategic goals and direction for a team of operational leaders to ensure the station(s) they are responsible for, meet performance objectives and compliance guidelines, and regularly evaluate facility plans to ensure optimum efficiency, productivity, and financial performance.

Requirements

• 8 years of experience in same field or related area
• 5 years of leadership experience, with at least 2 years directly leading people.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Strong track record of effectively managing teams, with experience developing and mentoring employees through engagement.
• Strong track record delivering on all required performance metrics, goal and objectives as directed.
• Working knowledge of fiscal control systems, staffing processes, safety, and security compliance.
• Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.
• Skilled at making and defending tough decisions, while demonstrating care and concern for the opinions of others, both inside and outside the organization.
• Excellent communication skills (verbal, written, and interpersonal).
• Proactive, enthusiastic, creative, and willing to try new approaches.
• Ability and willingness to travel extensively (70-80%).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Establish strategic goals and direction for team of station leaders.
• Set long-term strategy for operational plans to ensure the station meets performance objectives and compliance guidelines.
• Evaluate facility plans regularly to ensure optimum efficiency, productivity, and financial performance of station(s) of responsibility.
• Shape culture of the team through action, presence, and reinforcement of behaviors, including open and honest, clear, two-way communication with front line and field supervisory staff.
• Oversee procedures for new station operations, coordinate with other departments to provide assistance and ensure all start-up requirements are met.
• Influence between all stations within designated region and provide strategic recommendations to other appropriate stations and regions to ensure adequate support services are provided.
• Develop budget for region and review regularly to ensure financial objectives and all guidelines are met.
• Manage alliance, supplier, and CPA (capacity purchase agreement) relationships.
• Establish strong, collaborative relationships with union leadership.
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines.
• Facilitate succession planning and career progression through the identification of career development opportunities via developmental assignments and formal/informal training.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status
• Select number of confirmed travel credits provided annually
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director