Director, Sr Family Office Relationship Manager

Charles Schwab Inc.•San Diego, CA

1d•$155,000 - $248,000•Remote

About The Position

Schwab Advisor Services, a division of Charles Schwab & Co., Inc. is the leading provider of custody, trading, technology, and practices management to registered independent advisory firms (RIAs). It provides access to sophisticated wealth management services that help advisors attract and retain affluent clients, as well as profitably grow, compete, and succeed in their business efforts. Schwab Advisor Services serves over 15,000 independent advisory firms who custody approximately $3.5 trillion of asset with Schwab. Schwab Family Office is a highly specialized offering to an exclusive group of family office firms including some of the fastest growing multi-family offices and professionally run single family offices. The Family Office Relationship Manager of Schwab Advisor Family Office is central to the successful experience and providing value-add services to all family office firms. With deep expertise in serving family offices and ultra-high net worth (UHNW) families, the individual will have broad impact in direct relationships with family offices working in close collaboration with the service organization and other strategic business partners across the Schwab enterprise.

Requirements

Bachelor’s degree
Active Series 7 and 63
10+ years of ultra-high net worth or family office client-facing experience
Commitment to regular territory travel (up to 50% of the time)
Deep knowledge about the ultra-high net worth client and family office industry with a proven track record of developing and growing client relationships
Direct background and experience in relationship management from a private bank, wirehouse, direct provider, registered investment advisor or family office
Knowledge on complex topics important to UHNW clients and family offices, such as tax, alternative investments, estate planning, restricted stock, complex accounts, managed accounts, trusts, philanthropy, risk management, life insurance, lending, and asset
A consultative approach to serving clients coupled with sharing best practices and thought leadership
A “people-first” approach to the organizational culture to contribute, help motivate and inspire other team members to bring out our collective best
A genuine approach to collaboration and teamwork to achieve desired outcomes for each other, our clients and the firm
Ability to learn and become an expert on Schwab tools, products, and service offerings
Understanding of the key issues and trends for family offices
Proactively leverage ideas, insight, and relationships to improve the experience of UHNW clients and family offices
Preference to work as a contributing member of a high-performance team beyond individual contributions
High-achiever with entrepreneurial spirit - motivated to add value beyond functional role to a fast- growing specialized family office business
Passion for learning, professionalism, positivity and strong work ethic with a high level of integrity
Strong executive presence
Agility to excel in a dynamic environment managing a wide range of priorities

Nice To Haves

MBA, CFP, CPA/PFS, CPWA, or JD

Responsibilities

Direct relationship management accountability to both single family offices and multi-family offices in a specific region. Serve as the primary relationship manager for single family offices while partnering in a team-based model with Advisor Services relationship manager for multi-family offices.
Retain, grow and deepen relationships with both single and multi-family offices to increase engagement around the full-service offering and drive new assets to Schwab. Develop and execute strategic plans for each relationship.
Create new business opportunities and referrals from multiple sources including existing clients, internal and external business partners, and other centers of influence.
Through effective discovery and ongoing relationship development, achieve a deep level of understanding of client needs. Navigate and optimize Schwab’s extensive resources and third-party relationships to curate solutions for a variety of complex requests.