Director, Specialty Seller - Collections Practice

CNX•USA, FL, Work-at-Home, FL

5d•$160,000 - $210,000•Remote

About The Position

Concentrix is seeking a Sales Director for its Finance and Accounting (F&A) Collections practice in the North American sales theatre, with local sales and global delivery capabilities. The role focuses on developing and selling Collections solutions across banking and financial services, telecommunications, and utilities. Solutions must balance cost, efficiency, risk, and innovation while addressing evolving regulatory requirements and the growth of self-service, digital, and AI-powered offerings. Concentrix provides domestic and global Collections operations, including nearshore and offshore service sites, supported by core technology and established operational capabilities. Its Collections tools use data analytics, agent support technology, and generative AI to help prevent delinquency, improve operational efficiency, and enhance customer experience while delivering revenue and cost value to clients. The Director will build and manage a healthy sales pipeline to drive revenue, adoption, and market penetration, primarily in the United States. This high-level individual contributor role has no direct reports. The successful candidate will engage with enterprise executives and client stakeholders, collaborate with sales representatives, solutions architects, and practice subject-matter experts, and bring Collections domain expertise, including knowledge of US compliance, credit risk, AI solutions, and onshore, nearshore, and offshore operating models. Moderate travel is expected. The role is full-time and work-at-home in the United States. The annual base salary range is $160,000 to $210,000, plus incentives aligned with individual and company performance. Eligible employees may receive medical, dental, and vision insurance, an employee assistance program, a 401(k) retirement plan, paid time off, and holidays. The application deadline is November 23, 2026.

Requirements

Demonstrable experience in Collections-related sales or business development.
Prior Contact Center industry experience and in-depth knowledge of US Collections markets, compliance frameworks, and key challenges, particularly in relation to Collections AI technology.
Consultative selling experience and a successful record of closing complex, multi-jurisdictional or offshore solutions.
Excellent presentation and executive engagement skills, with exceptional negotiation capabilities.
Ability to thrive as a self-starter in a fast-paced environment and integrate effectively into team settings.
Strong leadership capabilities and a results-oriented mindset.
Excellent interpersonal and communication skills, with the ability to collaborate and inspire team success.
Ability to serve as a trusted advisor to customers and colleagues.
Technical understanding of US compliance, credit risk, AI solutions, and onshore, nearshore, and offshore operating models.

Nice To Haves

Direct field experience selling complex transformational technology solutions to Fortune 500 companies.

Responsibilities

Drive revenue and market share for Concentrix.
Meet or exceed quarterly and annual revenue targets.
Develop, implement, and achieve sales objectives.
Build and maintain a robust sales pipeline.
Work with sales executives in other Concentrix business units to extend reach and drive adoption of F&A Collections solutions.
Manage contract negotiations with internal stakeholders.
Develop long-term strategic relationships with key accounts.
Ensure customer satisfaction.
Collaborate with sales representatives, solutions architects, and practice subject-matter experts on enterprise engagements.
Engage with CXO- and VP-level executives, client stakeholders, and technical specialists.