Director, Special Programs

BGIS•Markham, ON

14h•Onsite

About The Position

The Director, Special Programs, is accountable for the overall leadership, governance, and delivery of all Special Programs for the account. This role provides strategic oversight across multiple complex programs, ensuring consistency, discipline, and integration across all projects and workstreams involved in the various programs. The Director serves as the primary senior-level point of contact for Special Programs, responsible for executive engagement, correspondence, reporting, and issue management. The role ensures that programs are executed in alignment with client priorities, BGIS standards, and account governance requirements, while working in concert with other workstream leads to enable seamless delivery.

Requirements

Advanced program and project management expertise.
Demonstrated ability to lead complex, high-volume, multi-program environments.
Strong executive presence with proven experience managing senior client stakeholders.
Excellent organizational, documentation, and executive reporting skills.
Ability to synthesize complex information and communicate clearly at an executive level.
Strong financial acumen, including forecasting, budgeting, and performance analysis.
Proven leadership and coaching capability in a matrix management environment.
Highly developed influencing, negotiation, and conflict resolution skills.
Strong understanding of real estate, construction, facilities, and corporate program delivery environments.
Proficient in MS Excel, MS Project, PowerPoint, Outlook, Word, and program reporting tools.
Strong process design, governance, and controls mindset.
Valid driver’s license.

Nice To Haves

Project Management Accreditation is an asset.
Program Management Professional Accreditation is an asset.

Responsibilities

Provides overall leadership and direction for all Special Programs across the account including complex fit-ups, consolidations, new asset onboarding, account expansion, overseeing multiple complex, high-risk, and high-visibility initiatives.
Oversees the Program Manager(s) accountable for day-to-day program and project execution.
Establishes and maintains a consistent and organized program management approach, including governance, reporting, templates, and cadence across all Special Programs.
Ensures programs and projects are delivered within approved scope, schedule, budget, and quality standards, in accordance with BGIS and client procedural guidelines.
Accountable for integrated program planning, sequencing, and prioritization across initiatives.
Acts as the senior-facing lead for Special Programs, managing senior client stakeholders and executive concerned parties.
Leads and reviews executive-level reporting, briefings, presentations, and formal correspondence related to program performance, risks, decisions, and outcomes.
Serves as the primary escalation point for significant risks, issues, and decisions impacting Special Programs.
Builds and sustains strong executive relationships, positioning BGIS as a trusted advisor.
Supports account leadership in strategic discussions, planning, and program-related decision-making.
Defines and enforces program governance structures, including: Program plans and master schedules, RAID logs (Risks, Actions, Issues, Decisions), Financial controls and forecasting, Performance metrics and KPIs.
Reviews and validates program status, financials, and dashboards prior to client or executive distribution.
Ensures appropriate systems, tools, and reporting mechanisms are used consistently across programs.
Ensures compliance with legislative requirements, client standards, and BGIS processes.
Works in concert with other workstream leads (e.g., Facilities, Workplace Solutions, Real Estate, IT, Finance) to ensure alignment and integration across programs within the account.
Facilitates coordination across teams to proactively manage dependencies, risks, and interrelated deliverables.
Ensures systemic issues, lessons learned, and opportunities for improvement are identified and addressed across programs.
Supports integrated planning and execution across multiple delivery partners and vendors.
Leads or contributes to feasibility assessments, business cases, and program strategies for Special Programs.
Identifies opportunities to enhance delivery efficiency, consistency, and client value through improved processes and tools.
Actively seeks opportunities for additional services and program extensions that provide mutual value to the client and BGIS.
Incorporates sustainability, risk mitigation, and long-term value considerations into program strategy and delivery.
Provides oversight of program budgets, forecasts, and financial performance.
Reviews and validates estimating, forecasting, change management, and cost control strategies.
Ensures procurement strategies align with program objectives and that vendors adhere to contractual obligations.
Supports account financial objectives and reporting requirements.
Demonstrates and reinforces a mindset that treats safety as paramount.
Ensures program teams adhere to BGIS safety, environmental, and risk management practices.
Provides leadership in identifying and mitigating health, safety, environmental, and reputational risks associated with Special Programs.