Director, Solutions Management

Visa•Austin, TX

2d•$173,100 - $276,800•Hybrid

About The Position

Solutions Management professionals work with clients (external and internal) and use their knowledge of product, industry, and technology to design holistic solutions to meet business and technical needs across individual customers, customer segments, and regions. They include product technical experts during the sales process that provide pre-sales technical advice and technical demos to customers about Visa products. They work hands-on with customers to demonstrate product integrations. They support clients to optimize their use and performance of Visa’s products. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Strong experience with Core Banking products, particularly within the U.S. market.
Experience in product development methodologies.
Experience in transforming business ideas into detailed requirements for technology teams to deliver new products or enhancements.
Experience in data analysis, modeling, and visualization.
Experience in managing simultaneous tasks and projects with multiple workstreams.
Experience in project management and Agile development.
Experience in systems thinking and understanding of software development processes, including API-driven solutions and cloud technology.
Able to demonstrate strong hands-on technical awareness, with the ability to engage credibly with engineers, understand system architecture and APIs, and translate technical concepts into practical business outcomes.
Experience in successful plan execution in fast-paced environments.
Experience in operating independently and within a matrix/team environment.
Experience in interacting effectively with external partners, including vendors, clients, and government regulators.
U.S. Applicants Only

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Experience and willingness to travel.

Responsibilities

Collaborate with clients and internal stakeholders to design and deliver holistic solutions that address business and technical needs.
Provide pre-sales technical advice and product demonstrations to customers, showcasing Visa product capabilities and integrations.
Work directly with customers to support product integration and optimize the use and performance of Visa’s solutions.
Leverage industry and technology knowledge to inform solution design and client support.
Support the sales process by acting as a product technical expert and advisor.