Director, Solutions & Forward Deployed Engineering

Zus Health

7d•$150,000 - $200,000•Remote

About The Position

Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around. We are seeking a Director, Solution & Forward Deployed Engineering to lead the technical delivery of the Zus platform and help customers successfully connect their systems, data, and applications to Zus. Reporting to the Head of Customer Success & Delivery, this role will own how customers integrate with the Zus platform. Theyâll be responsible for ensuring healthcare organizations and digital health builders can reliably ingest data, connect EHR systems, and deploy applications powered by Zus APIs. This leader will oversee teams responsible for forward deployment engineering, and technical enablement, working closely with customer engineering teams to integrate Zus into production environments and connect to data networks. You will guide customers through the complexity of healthcare interoperability, helping them translate real-world workflows into scalable integrations built on Zus. This is a hands-on player-coach role. You will lead the team while also personally engaging in complex implementations, architecture discussions, and customer deployments. You will champion the use of AI tools, automation frameworks, and reusable integration patterns to dramatically improve how quickly and reliably customers connect to the Zus platform. The ideal candidate combines deep experience in healthcare interoperability, enterprise software implementations, API platforms, and AI-enabled engineering workflows with the leadership skills required to scale a delivery organization.

Requirements

10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software
Proven experience leading customer-facing teams and scaling implementation or professional services functions
Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations
Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake)
Experience designing scalable implementation frameworks and reusable integration patterns
Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2)
Executive presence and the ability to build trust with both technical and non-technical stakeholders
Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed
A self-starter mindset and comfort operating in a fast-paced, evolving startup environment
Passion for improving healthcare through better access to and use of data
Willingness to travel up to ~25% for customer engagements, industry events, and company meetings
Bachelorâs degree in Business, Engineering, or a related field (advanced degree a plus)

Responsibilities

Lead implementation and technical delivery
Own the technical delivery lifecycle following contract signature through production deployment and early adoption
Lead and grow a team of Solutions Engineers and Forward Deployed Engineers
Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals
Ensure consistent, high-quality execution across multiple concurrent enterprise implementations
Establish best practices for onboarding, implementation, integration, and go-live readiness
Set customers up for success across multiple different high priority use cases
Ensure customers achieve rapid time-to-value from the Zus platform
Act as player-coach for complex implementations
Personally engage on strategic or technically complex customer deployments
Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms
Troubleshoot complex interoperability and data pipeline issues
Work directly with engineering teams to deploy and operationalize Zus products
Serve as a trusted technical advisor to customer technical and operational stakeholders
Drive forward deployed engineering
Support customers in building production-grade applications and workflows on top of Zus APIs
Help customers operationalize clinical and operational data across care delivery workflows
Lead the development of reference architectures and deployment patterns
Identify integration opportunities that accelerate product adoption and expansion
Delivery training and technical enablement
Oversee technical onboarding and training programs for new customers
Enable customer engineering and product teams to effectively build on the Zus platform
Develop documentation, workshops, and enablement resources for technical users
Drive AI-enabled implementation and automation
Lead the adoption of AI tools and automation frameworks across the delivery organization
Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling
Develop reusable automation patterns for all parts of the Zus ecosystem
Help customers leverage Zus data to power AI-enabled workflows and analytics applications
Partner with Product and Engineering
Translate customer implementation patterns into platform improvement
Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform
Communicate customer needs to the Product & Engineering teams

Benefits

Competitive compensation that reflects the value you bring to the team a combination of cash and equity
Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)

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