Director, Solutions Design and Implementation
About The Position
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. The Director, Solutions Design and Implementation leads EFW's solutions functions, serving as the bridge between Sales, Operations, Pricing, IT, and Customer Experience. This leader is responsible for designing profitable customer solutions, accelerating the sales cycle, ensuring implementation excellence, and driving a consistent customer experience from opportunity qualification through successful onboarding. The role combines solution engineering, implementation leadership, customer engagement, and process governance to improve win rates, increase profitability, reduce onboarding risk, and create scalable growth opportunities across Domestic, International, Warehousing, and supporting service offerings.
Requirements
- Strong understanding of domestic transportation, international freight forwarding, warehousing, and integrated logistics solutions.
- Exceptional project management and organizational abilities.
- Strong financial acumen and understanding of pricing strategy and profitability analysis.
- Ability to read and interpret comprehensive and intricate research documents.
- Excellent executive-level communication and presentation skills, including the ability to present effectively to senior leaders within the organization and to external stakeholders.
- Ability to influence without direct authority across departments.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to manage multiple large-scale implementations simultaneously.
- Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis.
- Advanced proficiency with CRM, Microsoft Office, and project management tools.
- Must be eligible to work in the United States.
- Candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
Nice To Haves
- Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Engineering, or related field or 8-12+ years of progressive experience in logistics, transportation, supply chain, operations, solution engineering, implementation management, or commercial leadership.
- Experience leading cross-functional teams and managing enterprise-level customer initiatives, with demonstrated success supporting sales growth through solution development and implementation excellence.
- A combination of experience and/or education will be taken into consideration.
Responsibilities
- Lead the development of customized logistics and supply chain solutions for strategic and complex opportunities.
- Collaborate with Sales, Operations, Pricing, and Finance to create innovative, profitable customer proposals.
- Establish solution design standards and proposal best practices.
- Evaluate operational feasibility and implementation requirements before commitments are made to customers.
- Serve as the escalation point for complex solution development efforts.
- Participate in customer discovery meetings and executive presentations.
- Lead solution qualification and opportunity assessment processes.
- Develop customer win strategies, presentations, and implementation plans.
- Support enterprise account management teams with expansion and cross-selling opportunities.
- Drive consistency in customer-facing solution presentations across the organization.
- Own the implementation process from contract award through operational handoff.
- Coordinate cross-functional onboarding activities between Sales, Operations, IT, Finance, Compliance, and Enterprise or local Account Management.
- Establish implementation milestones, accountability structures, and project tracking methodologies.
- Identify risks proactively and resolve implementation barriers before customer impact occurs.
- Ensure all customer commitments are successfully translated into operational execution.
- Partner with Customer Experience and Enterprise Account Management teams to improve client retention and growth.
- Develop and monitor onboarding and implementation KPIs.
- Identify recurring service challenges and drive corrective actions.
- Lead post-implementation reviews to ensure lessons learned are incorporated into future solution designs.
- Champion a customer-first culture throughout the solution lifecycle.
- Maintain standard operating procedures related to solution design and customer onboarding.
- Ensure solutions comply with company financial, legal, regulatory, and operational standards.
- Establish reporting mechanisms that measure solution performance, implementation success, and revenue realization.
- Comply with company C-TPAT and TSA security procedures.
- Perform other duties as assigned.
Benefits
- Paid vacation, sick time, and holidays
- 401(k) plan with company match
- Medical, dental, and vision insurance
- Short- and long-term disability plans
- Life and accidental death & dismemberment insurance
- Job referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Director
