Director, Solutions Architects - AMER

Sprinklr • New York, NY

10d

About The Position

Sprinklr is seeking an experienced and strategic Director of Solutions Architecture to lead our solutions architecture function and drive the design of innovative, scalable, and customer-centric technical solutions. This executive leadership role bridges business strategy, sales/pre-sales, and engineering teams, ensuring that our technical offerings align with customer needs, industry best practices, and long-term company objectives. The Director will oversee a high-performing team of solutions architects, shape enterprise-grade reference architectures, guide complex deal pursuits, and influence product roadmap decisions based on real-world customer requirements and emerging technologies (cloud platforms, AI/ML, security, data architectures, etc.).

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related field (advanced degree strongly preferred)
• 8+ years of experience in IT/technology, with at least 3-5 years in solutions architecture, enterprise architecture, or technical pre-sales leadership roles
• Proven track record of designing and delivering complex, large-scale solutions in cloud environments (AWS, Azure, Google Cloud, or multi-cloud)
• Experience in SaaS, AI/ML platforms, Marketing Transformations, and/or CCaas solutions
• Familiarity with modern observability, security architecture (zero-trust), and emerging technologies (GenAI integration, edge computing)
• Deep expertise in modern architecture patterns: microservices, serverless, event-driven, data platforms, security & compliance frameworks
• Exceptional communication and presentation skills — ability to confidently engage with C-level executives, technical teams, and non-technical stakeholders
• Demonstrated success leading technical components of multi-million-dollar deals and high-stakes POCs

Responsibilities

• Lead and mentor a team of Solutions Architects, fostering technical excellence, career development, and a collaborative culture
• Define and evolve the organization's solutions architecture strategy, standards, reference architectures, design patterns, and best practices
• Partner closely with sales, account executives, product management, and engineering to shape and win strategic opportunities, especially large/enterprise deals
• Own the technical response and solution vision during complex RFPs, proofs-of-concept (POCs), and customer workshops
• Translate complex business requirements into feasible, high-quality technical architectures that balance innovation, scalability, security, cost, performance, and time-to-value
• Provide executive-level technical leadership to customers (C-level, architects, engineers), articulating solution value, trade-offs, and future-state vision
• Collaborate with product and engineering leadership to influence platform roadmap, identify architectural gaps, and drive platform improvements based on field learnings
• Stay ahead of industry trends (cloud-native, AI-driven architectures, multi-cloud/hybrid strategies, APIs, etc.) and ensure the team remains technically current
• Represent the company at industry events, webinars, and customer executive briefings as a trusted technical authority

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director