Director, Product Innovation Architects - ITOM

ServiceNow•Santa Clara, CA

17d•$221,200 - $387,100•Remote

About The Position

As a leading member of our Product Innovation Architects team, you will have a major impact on our future success by supporting ITOM Solution Sales. You will sell and implement ServiceNow latest ITOM innovations with the support and partnership of Product Management and the executive team. This is a managerial role for a people manager who excels in managing a technical team and delivering results as part of the OKR program. What you get to do in this role: The Director of Product Innovation Architects is a leadership role with the advanced ability to develop, position and provide product-specific solutions during sales cycles, while also working with customers on implementing and realizing the value of our latest innovations. You will devise prescriptive advice to customers implementing new innovations and measure value from products. Have business-outcome ownership Lead a team of hands-on product success architects Be the Voice of the customer with data fluency Support product sales as a technical and domain expert of a client-facing sales team Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues Provide feedback to product management about product enhancements that can address customer needs. Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team. Stay current on competitive analysis and market differentiation. Cross-Organizational Leadership – Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization

Requirements

3+ years of experience as a Manager (leading a team of at least 5 members)
7+ years of pre-sales solution consulting , post-sale or sales engineering experience in SaaS products, preferably ServiceNow ITOM products
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions (AWS or Azure)
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Demonstrated ability to lead complex, cross-functional projects and collaborate effectively with peers across business units and organizational boundaries.
Travel, as necessary
Proficiency in AI tooling and the ability to create AI agents using platforms such as Windsurf/Claude/GPT/Cursor

Responsibilities

Develop, position and provide product-specific solutions during sales cycles
Work with customers on implementing and realizing the value of our latest innovations
Devise prescriptive advice to customers implementing new innovations and measure value from products.
Have business-outcome ownership
Lead a team of hands-on product success architects
Be the Voice of the customer with data fluency
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs.
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
Stay current on competitive analysis and market differentiation.
Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization