Director, Solutions Architect (Health Plans)

Lantern•Dallas, NY

6h•Hybrid

About The Position

Lantern is seeking a Director, Solutions Architect to join their rapidly expanding team. This role is an individual contributor position, similar to a Solutions Consultant, acting as a trusted advisor and solutions leader. The primary responsibility is to partner with Health Plan Sales leadership to drive and secure new business. The ideal candidate will possess deep expertise in health plans and vendor management to design innovative, scalable solutions and integration strategies, with a particular focus on risk products, that align with partner objectives and operational priorities. This role serves as the crucial link between business challenges and technical/product solutions. It involves cross-functional collaboration to shape growth infrastructure, manage new initiative intake, resolve escalations, and inform go-to-market and implementation strategies. Success in this role requires the ability to navigate both detailed technical and financial discussions, as well as strategic, executive-level conversations. Building strong stakeholder relationships and championing innovative approaches for sustained business growth are key. The role is hybrid, requiring three days per week in the office, and is located in Dallas, TX, New York, or Vancouver.

Requirements

10+ years of progressive experience in healthcare, health plans, or health tech, with a strong background in solutioning, product integration/ implementation or vendor/partner management.
Experience working directly with health plans and ecosystem partners (e.g., TPAs, PBMs, risk-bearing entities) required.
Strong track record of acting as a strategic thought partner to sales and product leaders to drive business growth.
Proven success in working with internal cross-functional teams in building and scaling complex solutions.
Deep understanding of health plan operations, risk products, and integration strategies across the healthcare ecosystem.
Ability to serve as a bridge between business needs and technical/product solutions, translating complex requirements into actionable strategies.
Exceptional communication skills, with ability to toggle between deep technical discussions and executive-level strategy conversations.
Strong analytical orientation, ability to ingest complex data, synthesize and Strong problem-solving and solutioning mindset scrappy, creative, and able to design scalable approaches under ambiguity.
Demonstrated ability to manage escalations, intake processes, and infrastructure planning to enable organizational growth.
Proven ability to build trusted advisor relationships with both internal stakeholders and external partners.
Ability and willingness to leverage Artificial Intelligence (AI) to streamline work, improve productivity and execute on work.

Nice To Haves

Willingness to travel as needed to support partner engagements and business development (1-3 times quarterly on average)
Strong understanding of emerging healthcare and health plan industry trends, with the ability to proactively recommend innovative solutions.
Move Fast: Acting with urgency to respond to health plan and Lantern’s business needs with minimal direction.
Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
Be A Strategic Thinker / Problem Solver: both in how we work with health plans to achieve our joint objectives, but also in how they build their function and supporting systems / processes
Flexible and solution-oriented: Maintains momentum through change, delivering on urgent priorities while advancing strategic goals.
Have High Energy and a Positive Outlook: Infusing their engagement with our partners, clients and internal teams with energy to help achieve our joint goals
You use LOGIC in your decision making and understand that progress is critical to making change.
You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
You thrive in a Team Environment. Collaboration is key in innovation and creating change.

Responsibilities

Act as a trusted advisor by partnering closely with the rest of the health plan sales team on qualified partnership opportunities, serving as the solution SME and strategic thought partner to drive and win new business.
Leverage deep health plan and vendor experience to design creative, and scalable solutions to both technical and nontechnical problems and obstacles that integrate seamlessly with health plan ecosystem partner operations and priorities.
Consult, develop and implement comprehensive product solutions and integration strategies aligned with health plan goals.
Collaborate cross-functionally to identify and influence infrastructure needs that enable future business growth and operational scalability.
Serve as the internal leader and project manager of solutions while your counterpart VP of Health Plan Sales serves as the external lead.
Establish and manage a structured intake process for new health plan growth initiatives, ensuring prioritization, visibility, and efficient execution.
Lead resolution of prospect and partner escalations by working closely with internal teams and external stakeholders to enhance service delivery and trust.
Build and maintain strong relationships with internal stakeholders to foster collaboration and ensure operational success.
Ensure health plan contracts align with operational goals, performance metrics, and service-level agreements to drive improved partner retention.
Monitor industry and competitive trends, recommending and implementing innovative solutions to meet the evolving needs of health plans.
Demonstrate the ability to flex between deep technical discussions with specialized audiences and higher-level strategic conversations with non-technical executive stakeholders.
Champion forward-looking, differentiated strategies that enhance competitiveness and support sustainable business growth.