Director, Solution Engineering for NVIDIA Experience
About The Position
The NVIDIA Experience Team is seeking a highly technical Director Solution Engineering with a passion for engaging directly with end customers. In this role, you will work across NVIDIA’s customer ecosystem, including CSPs, enterprises, and OEMs—to help deliver world-class support and services for AI server products powered by NVIDIA GPUs, CPUs, and networking technologies. You will partner with leaders across NVIDIA to define priorities, drive execution, and collaborate closely with leading customers to maintain scalable, high-performance solutions that enable large-scale AI data center operations. The ideal candidate will excel at translating customer needs into robust solutions, while establishing and standardizing planning, reporting, and execution frameworks. You will define metrics, drive accountability, and lead cross-functional efforts to meet ambitious goals in a fast-paced, dynamic environment!
Requirements
- Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
- 15+ overall years of hardware and/or software engineering experience.
- 5+ years of management experience.
- Demonstrated ability to engage and moderate successful interactions with engineering partners, vendors, and customers.
- Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
- Excellent follow-up and organizational skills, with a passion or love for solving problems.
Nice To Haves
- Background in computer science and GPU technology.
- Prior experience in production application software development, server architecture, or creating AI Tools.
- Experience in working directly with customers.
- Proven track record in driving process improvements, measuring efficiency, sharing knowledge and experience in managing sophisticated projects from start to finish.
Responsibilities
- Provide direct support to our NVIDIA customers to resolve or advance customer solutions and issues.
- Drive RMA Operations excellence, CRM roadmaps, and interface with partners.
- Develop and implement metrics to measure program effectiveness and identify areas for improvement; collect and analyze data to support planning and data-driven decisions.
- Cultivate a culture of continuous improvement, finding opportunities for process enhancements.
- Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
- Apply agentic AI skills to create new standard processes, find ways to improve how the team works together and with other teams, lead teams and projects.
- Mentor new engineers and interns.
- Nurture employees, so they can do their life’s work.
Benefits
- equity
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
