Director, Solution Development Operations

KION•Grand Rapids, MI

15h

About The Position

At Dematic, we're transforming the future of supply chain automation. As the Director, Solution Development Operational Excellence, you'll help shape how our Solution Development organization works, improves, and scales. This visible leadership position involves working closely with Sales, Engineering, Finance, Commercial Operations, and Solution Development to refine processes, promote critical initiatives, and apply AI-enabled solutions that boost speed, quality, and consistency. You will lead activities that remove barriers, improve workflows, and support teams in delivering improved business and customer outcomes. We're looking for a collaborative leader who thrives in complex environments, embraces innovation, and can turn ideas into measurable results. If you're passionate about continuous improvement, operational excellence, and driving meaningful organizational change, this is an opportunity to make a lasting impact across a global business.

Requirements

Considerable expertise in operational excellence, process advancement, project or program administration, business transformation, solution implementation, or equivalent operational leadership capacities.
Bachelor's degree in Engineering, Business, Operations, Supply Chain, Technology, or a related field, or equivalent experience combined with education.
Strong knowledge of process design, workflow optimization, governance models, and continuous improvement methodologies.
Experience in recognizing and applying AI, automation, digital transformation, or workflow solutions that provide quantifiable business benefits.
Ability to lead complex, cross-functional initiatives from strategy through execution, adoption, and sustained results.
Strong analytical skills with the ability to draw on data, metrics, and dashboards to support decision-making and operational performance.
Experience developing scalable management systems, operating rhythms, and performance measurement frameworks.
Ability to simplify complex topics and communicate effectively with executive, technical, and business audiences.
Demonstrated success influencing collaborators, building alignment, and driving action across matrixed organizations.
Comfort bringing structure, clarity, and momentum to evolving or ambiguous business challenges.
Knowledge of solution development, engineering collaboration, commercial operations, proposal development, or related business processes.
Strong business insight with the ability to link operational improvements to quality, efficiency, capacity, cost, and customer outcomes.

Nice To Haves

Lean, Six Sigma, PMP, Agile, or other relevant certifications are preferred.
Experience managing AI, automation, digital workflow, or continuous improvement initiatives is preferred.
Ability to travel up to 30% as business needs require.

Responsibilities

Lead operational excellence initiatives that improve how Solution Development works, scales, and delivers results.
Define, standardize, and optimize core processes, workflows, governance routines, and cross-functional handoffs.
Drive AI-enabled improvements that enhance efficiency, quality, consistency, and business outcomes.
Lead strategic projects and special initiatives from concept through implementation, ensuring measurable impact.
Establish project management standards, including timelines, achievements, risk management, decision tracking, and executive reporting.
Analyze existing processes, find opportunities for improvement, and implement sustainable solutions.
Develop scalable tools, templates, dashboards, and performance metrics that support informed decision-making.
Collaborate with leaders across Solution Development, Sales, Engineering, Finance, and Commercial Operations to align priorities and drive execution.
Facilitate organizational change by building collaborator alignment and supporting successful adoption of new processes and tools.
Observe operational performance and propose steps to increase speed, capacity, quality, and customer outcomes.
Create governance and management systems that improve visibility, accountability, and execution rigor.
Foster a culture of continuous improvement, innovation, and data-driven problem solving.
Translate complex business challenges into practical, actionable solutions.
Support leadership in identifying and removing operational barriers that impact organizational performance.