Director Software Engineering, Property Management Systems

Waldorf Astoria Kuwait•Dallas, TX

5d•$145,000 - $210,000•Hybrid

About The Position

This role is based at our corporate office in Dallas, TX. This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Director Software Engineering for the PEP product (Property Engagement Platform), you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering team reporting to Senior Director Software Engineering PEP, you will support projects including developing and deploying the property management software across various Hilton properties across the globe.

Requirements

Ten (10) Years of professional work experience in Technology or related field
Six (6) Years of management or supervisory experience
Strong leadership experience over teams responsible for business-critical software platforms in a global, 24x7 operational environment
Experience leading software delivery practices, including DevOps, CI/CD, automated testing, observability, production operations, and incident management
Experience building and operating cloud-native, distributed applications on AWS using modern architecture, integration, and API design principles
Experience driving application performance, scalability, reliability, and security across enterprise platforms and data environments
This is a hybrid role, onsite at least 3 days a week and is required to be near our Dallas office location
Travel up to 25%

Nice To Haves

Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
Twelve (12) + years of professional work experience in Technology or related field
Eight (8) + years of Management/Supervisory experience
Experience with distributed systems, cloud infrastructure, and highly available enterprise platforms.
Experience with performance engineering, load testing, and capacity planning for large-scale applications.
Experience with observability platforms, monitoring, logging, and production support tooling.
Expanded database optimization language beyond basic SQL/NoSQL knowledge.

Responsibilities

Own and champion Software Engineering standards, development best practices, engineering efficiency, and software quality across the PEP platform.
Build and drive adoption of modern software engineering principles, cloud-native architecture, distributed systems design, and scalable application development.
Promote secure software development practices by incorporating security, identity, authentication, and authorization frameworks into the engineering lifecycle.
Partner closely with Product, Architecture, Quality Engineering, and external software vendors to ensure successful technical delivery and alignment with Hilton technology strategy.
Enhance onboarding and ongoing training to create a team of committed software engineers and technical analysts.
Define and implement engineering metrics, code review standards, and operational KPIs that improve development efficiency, quality, and production stability.
Leverage Hilton team to provide technical oversight and architectural governance for vendor-delivered solutions, ensuring secure, scalable, maintainable, and high-quality implementations.
Drive observability, resiliency, and operational excellence through monitoring, logging, alerting, incident response, and production support best practices.
Keep up to date with emerging trends and technologies in software development and identify opportunities to incorporate new tools and techniques into our development process.
Collaborate with multiple teams including Product, Design, and Architecture to drive efficiency, standards, and maintain the technical integrity of property management technology.
Be an engaged member of a software engineering team working with business team members daily, identifying and documenting their needs.
Work with external vendor to deliver enhancements/fixes on PMS system.
Use a customer-centric approach to create and manage business and technology processes.
Overall technical implementation for our next generation, cloud-based property management system known as PEP (Property Engagement Platform).

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan