Director, Software Engineering

Salesforce•Bellevue, WA

About The Position

Salesforce is seeking a Director of Engineering for its Experience Artifact Platform organization. The organization provides deployment and management capabilities for Salesforce’s multi-framework applications and agentic Headless Experience Layer. This team owns middle-tier services powering headless experiences, global branding architecture for agentic interactions, and the Salesforce Files Platform, a large-scale foundational service used across Salesforce’s ecosystem. The Director will lead and scale a multi-layered engineering organization, developing Engineering Managers and Engineering Leaders, establishing clear growth paths, and building a high-trust, high-standards culture. The role sets technical strategy and architectural direction, drives multi-quarter roadmaps and cross-functional delivery, and ensures dependable operations, service-level compliance, incident response, and platform resiliency. The Director is accountable for predictable execution, organizational performance, clear communication of strategy and changes, and accurate visibility into team capacity, deliverables, risks, and blockers. They represent engineering in senior stakeholder and business-unit meetings and guide teams in moving from reactive firefighting to consistent, measurable delivery.

Requirements

At least 8 years of software engineering experience.
At least 3 years at the Director level managing multiple teams and managers.
Proven experience designing, building, and operating large-scale services with high-availability requirements.
Strong architectural background and ability to vet technical designs and root-cause analyses and resolve complex technical debt at scale.
Track record of implementing operational systems that allow teams to function autonomously without the Director acting as a day-to-day project manager.
Ability to translate complex engineering status into clear, actionable updates for executive stakeholders.
Highly responsive and reliable collaboration skills.
Proven ability to handle production incidents and escalations calmly while maintaining focus on operational baselines and project milestones.

Responsibilities

Own and synthesize multi-quarter technical roadmaps and secure alignment with Product, Go-To-Market, and Engineering leadership.
Identify resourcing gaps, architectural risks, and timeline blockers, and present researched mitigation plans before escalation.
Represent engineering in high-level stakeholder and business-unit meetings with accurate information, executive presence, and technical context.
Manage, mentor, and delegate to Engineering Managers and Engineering Leaders, enabling them to operate autonomously and lead their domains.
Manage organizational performance through continuous gap analysis, advanced technical challenges for top performers, and structured remediation plans for underperformers.
Communicate strategic shifts, organizational changes, and roadmaps to engineers, connecting their work to broader business goals.
Build and enforce scalable systems for SLA compliance, bug hygiene, and incident management, including root-cause analyses.
Drive complex cross-functional projects from initial PRD through production rollout, defining delivery dates and ensuring on-time execution.
Establish unified dashboards and standardized reporting metrics across teams to support predictable delivery.
Provide proactive, accurate visibility into sprint deliverables, capacity constraints, and blockers.
Ensure status updates, timeline changes, and technical justifications are thoroughly vetted before presentation.
Set architectural direction, vet technical designs, and align stakeholders on long-term technical investments.
Maintain system performance, SLA compliance, incident response, and continuous improvement of platform resilience.