Director, SMB/MM Sales (BCH)

Relias•Morrisville, NC

10d•Hybrid

About The Position

Join Relias, a company dedicated to improving clinical and financial outcomes for healthcare organizations worldwide. Relias empowers over 11,000 organizations by enhancing team performance, ensuring compliance, developing staff, and promoting consistent, high-quality care. Our platform utilizes assessments to identify skill gaps and offers personalized learning through over 7,000 online courses that meet various accreditation and regulatory requirements. We are passionate about our products and the significant impact we have on the world. The Director, SMB/MM Sales will lead and develop Sales Managers and their teams to achieve revenue, retention, and growth objectives within the SMB and Mid-Market segments. This role is crucial for executing sales strategy, maintaining operational rigor, fostering talent development, and ensuring cross-functional alignment to translate company growth priorities into tangible results. This Sales Director will specifically focus on the Behavioral and Community Health (BCH) vertical.

Requirements

7+ years of B2B SaaS sales experience, preferably in SMB and/or Mid‑Market segments
3+ years experience leading and developing a high performing sales team
Demonstrated success leading teams in a growth‑oriented environment
Technical aptitude, and deep experience leveraging the capabilities of Salesforce
Proven experience leading complex, multi‑product sales motions, including coordinating cross‑functional teams and navigating longer, consultative sales cycles.
Ability to identify areas of opportunity, recommend solutions, take ownership of implementation and/or project management of departmental initiatives
Demonstrate a deep understanding of the business by sharing insights, the root causes behind changes in KPI's, the frequency and impact of these root causes and your recommendations to double down or course correct as needed
Expertise with technology and comfort adopting new and emerging tools to support GTM team
High level of organization, time management, self-initiative
Highly developed presentation and stand-up facilitation skills
Strong knowledge SaaS industry and how business systems integrate.
Constant thirst for learning and ability to figure out new approaches and learn all potential use cases for our different product offerings for the different segments of the market
Strong planning skills - both strategically and operationally
Strong business acumen, and deep understanding of cross functional business metrics impacting sales, or impacted by sales activity
Passionate about the SMB customer, and meeting their needs
Unquestionable integrity combined with a solution-oriented mindset
Ability to prepare and present executive of client level presentations
Ability to participate at large, on site events interacting with many customers
Bachelor’s Degree in Business, Healthcare, or related field

Nice To Haves

Experience scaling teams, territories, or GTM motions
Experience in healthcare markets and verticals
Outside sales team experience

Responsibilities

Impacting the profitability of the company through strategic and tactical sales management and deal execution
Leading team of Managers to achieve new business and expansion goals in a high growth environment
Leading teams through change, growth, and evolving GTM motions
Monitoring employee performance and counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis, including addressing personnel issues/performance issues in accordance with Company policy
Designing, implementing, and managing overall territory team structure
Participating in programs developed by Revenue Enablement to ensure effective sales strategies, positioning, and best practices
Working with Revenue Operations on performance management, reporting, forecasting and compensation
Leveraging data, automation, and AI‑enabled tools to improve sales productivity, forecasting accuracy, and decision‑making across teams.
Coordinating efforts with other internal teams and groups to ensure effectiveness and efficiency
Building a strong leadership bench through hiring, succession planning, and manager development
Other duties as assigned

Benefits

Fantastic health and wellness benefits package
Outstanding 401k match
Flexible PTO program
Generous and inclusive parental leave policy
Relias pays for the employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees