Director, Site Reliability Engineering
About The Position
Are you passionate about leading global engineering teams that keep mission-critical enterprise products reliable, scalable, and resilient? Join Thomson Reuters as Director, Site Reliability Engineering (SRE) within Service Management in our CIO organization, supporting the Corporate Tax and Trade product portfolio. As Director of Site Reliability Engineering, you will lead a global organization responsible for the reliability, scalability, and operational excellence of critical applications and services. Sitting within Service Management, this role will help strengthen how Thomson Reuters prevents, detects, responds to, and learns from service-impacting events. You will partner with senior technology, product, and business leaders to advance SRE practices, AI-driven operations, automation, observability, incident management, and resilience engineering—helping deliver trusted, high-performing solutions for customers and colleagues around the world.
Requirements
- 10+ years of experience in site reliability engineering, software engineering, infrastructure, platform engineering, enterprise technology, service management, or a related technology leadership role.
- Proven experience leading global teams that support large-scale distributed systems, cloud-native architectures, and mission-critical enterprise applications.
- Strong expertise in reliability engineering practices, observability tools, automation frameworks, incident management, disaster recovery, and operational readiness.
- Experience operating within or closely partnering with Service Management functions, including incident, problem, change, availability, and continuity management.
- Experience influencing product and technology roadmaps to prioritize reliability, scalability, performance, resilience, and service quality improvements.
- Demonstrated ability to lead transformation within a complex enterprise technology environment, including the adoption of automation, AI operations, and modern SRE practices.
- Strong people leadership skills, including talent development, succession planning, performance management, and resource allocation across regions and technology domains.
- Strong financial acumen, including experience managing large budgets and aligning investment decisions to business priorities.
- Exceptional communication and stakeholder management skills, with the ability to influence senior leaders, engineering teams, and business partners at all levels.
Responsibilities
- Lead 24x7 reliability, scalability, and operational excellence for a global portfolio of mission-critical applications and services within Service Management in the CIO organization.
- Serve as the executive escalation point during major incidents, ensuring rapid coordination, timely resolution, and clear communication with senior technology, product, and business stakeholders.
- Partner with product engineering teams to embed reliability into product design, development, and release processes, ensuring operational readiness for new products and features.
- Define, implement, and continuously improve best-in-class observability, incident management, disaster recovery, and resilience engineering practices.
- Champion automation and AI-driven operations to improve operational efficiency, reduce service disruption, and improve mean time to mitigation and resolution.
- Shape and evolve the SRE strategy, operating model, and engineering behaviors across the Corporate Tax and Trade product portfolio, aligned to broader Service Management practices.
- Lead, mentor, and develop a global team of SRE managers and engineers, fostering a culture of innovation, accountability, inclusion, continuous improvement, and service excellence.
Benefits
- Flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way policies designed to help manage personal and professional responsibilities
- Work from anywhere for up to 8 weeks per year
- Continuous learning and skill development opportunities
- Grow My Way programming
- Skills-first approach to career development
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
