Director, Site Reliability Engineering - Incident Management
About The Position
The Director, Site Reliability Engineering – Incident Management owns the enterprise Reliability practice across Byte, KFC, and Taco Bell digital platforms, including its strategy, standards, governance, and delivery. Incident Management is the most visible part of that practice and sits with this role exclusively. This leader also owns the reliability platform, meaning the tooling, products, and capabilities that make reliability real for engineers and for markets, and serves as the accountable face to brands and markets for reliability process implementation, reporting, and the operational relationship. This leader establishes the strategy, governance, and operational excellence required to ensure highly available, resilient, and customer-centric technology services while developing high-performing teams and partnering across Engineering, Product, Infrastructure, and Brand leadership to continuously improve reliability and business continuity. This leader operates with exceptional diligence and care, bridging deep technical detail with human and business context so that executives, engineers, and restaurant teams experience clear, calm, and trustworthy communication in the moments that matter most.
Requirements
- Experience leading enterprise-level reliability practices.
- Experience with incident management.
- Experience owning reliability platforms, including tooling, products, and capabilities.
- Experience serving as an accountable representative to brands and markets for process implementation, reporting, and operational relationships.
- Experience establishing strategy, governance, and operational excellence for highly available, resilient, and customer-centric technology services.
- Experience developing high-performing teams.
- Experience partnering across Engineering, Product, Infrastructure, and Brand leadership.
- Ability to bridge deep technical detail with human and business context.
- Strong communication skills, capable of providing clear, calm, and trustworthy communication in critical moments.
Responsibilities
- Owns the enterprise Reliability practice across Byte, KFC, and Taco Bell digital platforms, including its strategy, standards, governance, and delivery.
- Owns Incident Management, the most visible part of the reliability practice.
- Owns the reliability platform, including tooling, products, and capabilities that enable reliability for engineers and markets.
- Serves as the accountable face to brands and markets for reliability process implementation, reporting, and operational relationships.
- Establishes the strategy, governance, and operational excellence required to ensure highly available, resilient, and customer-centric technology services.
- Develops high-performing teams.
- Partners across Engineering, Product, Infrastructure, and Brand leadership to continuously improve reliability and business continuity.
- Operates with exceptional diligence and care, bridging deep technical detail with human and business context.
- Ensures clear, calm, and trustworthy communication in critical moments.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
