Director, Shipboard HR & Crew Management

Lindblad Expeditions•Seattle, WA

1d•$135,000 - $145,000•Hybrid

About The Position

Lindblad Expeditions is seeking an HR leader with shipboard operations experience who has transitioned into a strategic shoreside HR leadership role. The ideal candidate will possess firsthand shipboard experience combined with corporate HR leadership, and a deep understanding of multinational crews, maritime employment practices, crew lifecycle management, and shipboard operations. This individual should have a proven track record of leading HR initiatives that strengthen organizational effectiveness, develop high-performing teams, and enhance the employee experience. They must be a strategic thinker capable of translating business priorities into practical HR solutions, leveraging data and operational insights for informed decision-making, identifying opportunities for cost optimization and process innovation, and executing initiatives that deliver measurable business results. The Director, Shipboard HR & Crew Management will collaborate with the Sr. Director of HR and SVP Operations and Planning to align shipboard HR strategy with organizational goals. This role serves as the HR leader for all shipboard personnel, partnering closely with shipboard and shoreside leadership to support crew career development, performance management, and employee relations. Additionally, the Director will oversee third-party crew management partners for the U.S. and Bluewater fleet, ensuring key performance indicators (KPIs) are met and driving continuous improvement in recruitment, onboarding, scheduling, travel/logistics, and overall crew lifecycle management. The Director is also responsible for managing shipboard crew expense budgets, including wages and travel, ensuring financial stewardship and alignment with operational needs. This role acts as a critical link between shoreside HR, onboard leadership teams, and external partners, ensuring alignment with company values, policies, and maritime labor standards while fostering a culture of engagement, accountability, and professional growth across the fleet.

Requirements

8+ years of progressive HR leadership experience within the cruise or maritime industry.
Previous shipboard experience.
Experience in a shoreside HR leadership role partnering with operational leaders.
Experience managing complex employee relations, investigations, and performance management.
Experience managing third-party partners.
Experience with employee lifecycle planning in the maritime industry, including recruiting, onboarding, scheduling, travel, payroll, and crew lifecycle KPIs.
Experience leading and executing cross functional projects across a diverse employee population.
Strong leadership, influencing, and stakeholder management skills.
Strong project management skills, including change management.
High emotional intelligence and cultural awareness.
Proficient in Microsoft Office and HRIS Systems
Ability to work flexible hours, including evenings and weekends, as needed.
Willingness to travel occasionally to vessels.

Nice To Haves

Cruise line experience strongly preferred
Luxury hospitality or expedition cruise experience preferred
Experience supporting diverse, multinational workforces within shipboard operations.
Experience with global crew logistics and maritime compliance

Responsibilities

Serve as the HR partner to shipboard leadership, providing guidance on employee relations, performance management, conflict resolution, and disciplinary processes. Provide guidance on complex employee relations matters and ensure timely resolution of issues.
Lead workplace investigations for shipboard personnel (e.g., harassment, discrimination, safety, policy violations), partner with General Counsel, ensure proper documentation and compliance, and respond to urgent employee relations issues as needed.
Partner with shipboard and shoreside leadership, including the Sr. Director of HR, to support crew career development, succession planning, and leadership capability building, while designing, implementing, and continuously improving performance management programs for shipboard teams.
Provide strategic oversight and management of third-party crew management partners, ensuring delivery against KPIs related to recruiting, onboarding, scheduling, travel/logistics, and crew experience, while building strong partnerships and driving continuous process improvements to enhance operational efficiency, compliance, and service quality.
Own and manage shipboard crew expense budgets, including wages and travel, ensuring accurate forecasting, cost control, and alignment with financial targets.
Partner with Finance and Operations to monitor budget performance, identify cost-innovation opportunities, and improve financial management across crew operations.
Own and manage HR compliance requirements for U.S. crew, including background checks, employment eligibility verification, and termination validation, ensuring adherence to regulatory standards and company policies.
Develop, implement, and maintain shipboard HR policies, ensuring they are current, consistently applied, and aligned with company standards, legal requirements, and maritime regulations.
Participate in strategic HR planning including compensation design, technology selection, and organizational development.

Benefits

Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount