Director, Shared Services Automation & AI

Mayo Clinic • Rochester, MN

14h

About The Position

The Director, Shared Services Automation & AI leads the expansion of Mayo Clinic's automation and AI program into Finance departments. This leader stands up and scales a net-new delivery team, establishes a hybrid engagement model, and operationalizes the phased roadmap approved by Finance leadership. The role is accountable for building credibility with Finance stakeholders, delivering early value, and maturing the pillar into a sustained operating capability. Success in this role requires fluency in the broader AI landscape (foundation models, agentic frameworks, and enterprise AI platforms) and a strong command of integration and interoperability across Finance source systems, AI services, and enterprise data platforms. The Director reports to the Revenue Cycle Chair and may have Revenue Cycle Managers and other Revenue Cycle staff as direct reports in a multi-site, multi-specialty academic medical center. Assures the integrity and stability of revenue and billing data and provides direction for complex business decision making for operations. Provides direction for complex business decision making for operations. Identifies, establishes and implements internal controls to ensure a compliant environment. Provides leadership in a team environment, teams functional and technical activities and changes. Participates in establishing the strategic direction of work teams or service lines incorporating an awareness of the internal and external environment. Provides direction and interprets revenue cycle key performance indicators with significant institutional impact. Is recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change for multi-disciplinary or complex technical issues. Coordinates the development of programs and processes for Revenue Cycle operational areas. Interprets and implements billing rules, regulatory compliance, policies and regulations. Stays abreast of emerging issues and risks and plans accordingly. Identify strategies that lead to improved financial performance and follow through on their implementation while preserving Mayo standards and minimizing the financial and legal risks to Mayo. Directs managers, reviews and interprets results of variable-sensitive business models and/or compliance or business operations. Participates in establishing an environment that leads to efficient Revenue Cycle operations and adheres to complicated and ambiguous billing rules and regulations (all payers). Responsible for recruitment, development and performance management within areas of responsibility, translating the departmental vision into meaningful and effective results. Spearheads change and leads others in implementation. Promotes effective change management practices. Initiates, leads and facilitates institutional workgroups or complex projects. Manages and prioritizes limited resources across multi-disciplinary, multi-site teams to maximize efficiency. Handles ambiguous situations in a productive and professional manner and leads others through such situations successfully. Travel required as assignments warrant.

Requirements

• Bachelor degree with 10 years' experience which includes at least 7 years in general leadership required.
• Possesses and applies knowledge of healthcare clinical and administrative systems and processes to achieve organizational priorities.
• Has solid knowledge of Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Possess ability to apply broad knowledge to new circumstances to add value and perspective.
• Exhibits a customer-service orientation; anticipates, understands and addresses customer needs in a timely manner.
• Ability to establish a productive team-based work environment and collaborate effectively across multiple sites and functions.
• Demonstrated communication and presentation skills.
• Ability to lead or direct multiple complex projects and activities in an ambiguous environment.
• Participates in establishing an environment that promotes initiative, creativity and a high level of productivity.
• A bachelor's degree in business, finance, information system, or related field.
• 10+ years of progressive experience in technology, finance operations, or transformation leadership, with at least 5 years in a director-level or equivalent leadership role.
• Proven track record building or scaling automation, AI, or transformation programs with measurable ROI.
• Experience in driving integration and interoperability across source systems, automation tooling, AI services, and enterprise data platforms; partner with enterprise architecture, integration, and data governance teams to ensure solutions are interoperable, standards-aligned, and built on reusable integration patterns.
• Strong financial acumen, including business case development, value realization, and portfolio governance.
• Experience standing up new teams or programs within a larger enterprise program.
• Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee).
• Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

• Master's degree preferred.
• Broad expertise in healthcare management, healthcare operations, change management and systems preferred.
• Working knowledge of large revenue cycle systems preferred and medical record systems.
• Healthcare Financial Management Association (HFMA) Certification Preferred.
• Extensive experience with FHIR APIs.
• Healthcare, academic medical center, or large non-profit finance experience.

Responsibilities

• Operationalize the hybrid engagement model with Finance departments, balancing centralized delivery, hub-and-spoke collaboration, and advisory-only engagements.
• Lead intake, prioritization, and portfolio governance for Finance automation and AI initiatives in partnership with Finance leadership.
• Deliver measurable value through ROI-backed initiatives using standardized rate cards, value levers, and executive-ready reporting.
• Represent the pillar in Finance governance forums, executive reviews, and strategic planning cycles.
• Champion UiPath and AI tooling adoption across Finance, coordinating with enterprise architecture, security, and vendor partners.
• Develop, coach, and retain a diverse team aligned to Mayo Clinic's values and talent philosophy.
• Assures the integrity and stability of revenue and billing data and provides direction for complex business decision making for operations.
• Identifies, establishes and implements internal controls to ensure a compliant environment.
• Provides leadership in a team environment, teams functional and technical activities and changes.
• Participates in establishing the strategic direction of work teams or service lines incorporating an awareness of the internal and external environment.
• Provides direction and interprets revenue cycle key performance indicators with significant institutional impact.
• Is recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change for multi-disciplinary or complex technical issues.
• Coordinates the development of programs and processes for Revenue Cycle operational areas.
• Interprets and implements billing rules, regulatory compliance, policies and regulations.
• Stays abreast of emerging issues and risks and plans accordingly.
• Identify strategies that lead to improved financial performance and follow through on their implementation while preserving Mayo standards and minimizing the financial and legal risks to Mayo.
• Directs managers, reviews and interprets results of variable-sensitive business models and/or compliance or business operations.
• Participates in establishing an environment that leads to efficient Revenue Cycle operations and adheres to complicated and ambiguous billing rules and regulations (all payers).
• Responsible for recruitment, development and performance management within areas of responsibility, translating the departmental vision into meaningful and effective results.
• Spearheads change and leads others in implementation.
• Promotes effective change management practices.
• Initiates, leads and facilitates institutional workgroups or complex projects.
• Manages and prioritizes limited resources across multi-disciplinary, multi-site teams to maximize efficiency.
• Handles ambiguous situations in a productive and professional manner and leads others through such situations successfully.

Benefits

• During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.
• During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding.
• You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording.
• The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees