Director, Services Strategy

OmniOn Power•Plano, TX

About The Position

The Director, Services Portfolio Strategy is a high-impact leadership role responsible for shaping and scaling OmniOn’s services business across telecom, industrial, and hyperscale markets. This role partners closely with Sales, Quotation, Service Delivery, Engineering, Operations, Finance, and Marketing to drive portfolio growth, improve profitability, and strengthen customer value throughout the lifecycle of OmniOn’s power solutions. The successful candidate will define and execute the services portfolio strategy, including offer development, pricing, packaging, commercialization, and growth initiatives. This leader will translate market trends and customer needs into scalable, differentiated service offerings that improve uptime, operational efficiency, and long-term customer relationships. This position requires strong commercial acumen, operational discipline, strategic thinking, and the ability to influence across a highly matrixed organization.

Requirements

Bachelor’s degree in Engineering, Business, or a related field.
10+ years of experience in product management, services strategy, commercial leadership, or related roles within telecom, power systems, data center infrastructure, or adjacent industries.
Experience commercializing service offerings that improved service attach, recurring revenue, or lifecycle agreement growth.
Excellent analytical, communication, and stakeholder management skills.

Nice To Haves

MBA and/or advanced technical degree
Proven success developing or scaling service portfolios and recurring revenue businesses
Strong experience with pricing strategy, margin management, and business case development.
Demonstrated ability to lead cross-functional initiatives within a matrixed organization.
Strong understanding of lifecycle services, field service operations, contracts, and cost-to-serve models.
Experience in telecom power, data center infrastructure, or mission-critical environments
Exposure to digital services, predictive maintenance, or remote monitoring solutions
Experience supporting large RFQs, enterprise customers, and multi-year service agreements
Global business or multi-region operational experience

Responsibilities

Define and lead the services portfolio vision, strategy, and roadmap.
Identify opportunities to expand, standardize, optimize, or rationalize service offerings.
Develop scalable service packages and value propositions that are easy to sell, buy, and deliver.
Establish pricing, margin, and recurring revenue frameworks that support disciplined business growth.
Increase service attach rates across OmniOn’s hardware and power system portfolio.
Lead market, customer, and competitive analysis to inform portfolio and go-to-market decisions.
Serve as the voice of the customer by translating lifecycle requirements, operational challenges, and total cost of ownership considerations into actionable service strategies.
Identify and evaluate adjacent growth opportunities, including digital services, remote monitoring, modernization, upgrades, and lifecycle agreements.
Develop business cases, growth models, and prioritization frameworks based on strategic fit, profitability, and scalability.
Drive launch readiness through clear service definitions, pricing guidance, sales enablement tools, and commercialization plans.
Track and improve portfolio performance metrics including revenue, margin, recurring revenue, attach rate, pipeline growth, and installed-base penetration.
Drive stronger alignment across quoting, delivery, and operations to improve execution consistency and customer outcomes.
Help build a more scalable, disciplined, and customer-focused services organization.
Partner with Quotation teams to improve proposal quality and commercial discipline.
Collaborate with Technical Services Delivery to align capabilities, scalability, and operational readiness.
Work closely with Operations to improve cost-to-serve, quality, and execution consistency.
Align Sales, Engineering, Finance, Marketing, and Service teams around strategic priorities and execution plans.
Support strategic customer engagements, RFQs, RFPs, and large commercial opportunities.
Strengthen long-term customer relationships through lifecycle-focused service strategies and value-based solutions.
Drive measurable improvements in service penetration, recurring revenue, and strategic account growth.