Director, Services North America

Valmet•Montreal, QC

3d•Onsite

About The Position

The Director, Services is responsible for the strategic leadership, operational excellence, and financial performance of multiple valve service centers. This role ensures consistent service delivery, safety, quality, and profitability while driving continuous improvement across all locations. The Director partners closely with the Service Center Managers, Sales, Engineering, Supply Chain, Quality, and Safety to deliver exceptional customer value and support long-term growth.

Requirements

Bachelor’s degree in Engineering, Business, or a related field (or equivalent experience).
10+ years of experience in service operations, aftermarket services, or manufacturing, preferably with valves or rotating/static equipment.
5+ years in senior operations or service leadership, managing multiple sites or regions.
Demonstrated experience with P&L ownership and operational performance management.
Strong knowledge of valve technologies, service processes, and applicable industry standards.
Strategic thinking with strong execution discipline
Proven leadership and people development capabilities
Strong financial acumen and business judgment
Excellent communication, influence, and stakeholder management skills
Customer-focused mindset with a results-driven approach
Ability to travel regularly to service locations and customer sites

Nice To Haves

MBA preferred

Responsibilities

Provide overall leadership and direction to regional and local service center managers.
Develop and execute service operations strategy aligned with business objectives (growth, margin, customer satisfaction).
Establish and deploy standardized processes, best practices, and performance expectations across all service centers.
Build a strong leadership pipeline through coaching, succession planning, and talent development.
Foster a culture of safety, accountability, collaboration, and continuous improvement.
Own P&L responsibility for service operations, including revenue, costs, and profitability.
Develop and manage annual budgets, forecasts, and capital investment plans.
Identify opportunities to expand service offerings and increase aftermarket revenue.
Partner with Sales and Account Management to: Act as an escalation point for critical customer quality or safety issues.