Director, Service Operations

The Raymond Corporation • Warrenville, IL

1d • Hybrid

About The Position

Responsible for the leadership and strategic direction of the Company’s Service Departments. The Director, Service Operations establishes and executes the Company’s long-term business plan for growth, staffing, asset allocation, and cost management.

Requirements

• Proven experience in leading and mentoring people. Creates an environment conducive to attracting and retaining top talent.
• Proven ability to lead through change. Able to cope with change and shift priorities quickly and comfortably.
• Proven ability to drive results. Achieve results by establishing accountabilities, clarifying performance expectations, reviewing performance, and providing timely and relevant feedback.
• Strong customer orientation. Ability to understand who our customers are, how they are motivated, and the current/future business challenges they face.
• Proven problem solver and decision maker. Makes timely decisions on problems/issues requiring immediate attention.
• Company travel required to all regional facilities and events held by Raymond Corporate. Expectation for business travel exceeds 25%. Expectation for company travel will exceed 25% for employees not located in Associated Corporate Office.
• This position requires a minimum of a bachelor’s degree in Business or equivalent with MBA preferred or a minimum of 10 years of related experience in Supply Chain or similar industry.

Nice To Haves

• MBA preferred

Responsibilities

• Sets the strategic direction for the Company’s Service Departments through leadership and management of the Service Management Teams.
• Responsible for creation, appropriate delegation, and execution of Service Business Plans towards the achievement of revenue, profit, customer satisfaction, and employee satisfaction goals.
• Responsible for the mentoring and development of the leadership team within the Service department.
• Ensures a safe working environment through adherence to Company Training and Safety Guidelines.
• Maintains contact with the public, customers, and other employees for the purposes of networking and information exchange.
• Performs related duties as assigned or as the situation dictates.

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, and FSA/HSA options
• Generous paid time off.
• 401(k) matching—100% company match on the first 5% you contribute.
• Profit-sharing opportunities that allow employees to benefit from the company’s success.
• Career growth and development through training, tuition assistance, and advancement opportunities.
• Employee Assistance Program offering confidential resources and support.
• Employee referral bonuses of up to $2,500.

What This Job Offers

• Job Type: Full-time
• Career Level: Director