Director, Service Line Strategic Operations - Hospital Medicine & Palliative Care

Tampa General Hospital•Tampa, FL

About The Position

In accordance with the Mission, Vision, and Values of Tampa General, assists the Service Line team in providing leadership to the professional team members for a facility-level function which may include the strategic performance of multiple sections, modalities, or programs. Assist in the development of departmental/function plans, including business, strategy execution, service line development, and/or organizational priorities. Decisions are guided by resource availability and functional objectives. May also be responsible for functional or service line operational results through work of others but without formal reporting relationship. (e.g., management of outsourced team members). Essential Functions: Assists in facilitating the development and operations across service lines continuums of care including, but not limited to, the outpatient setting, ambulatory setting, inpatient setting, clinical trials and research. Assists in the preparation and submission of service line strategic budget recommendations for facility-level function for approval; revises as appropriate. May review, modify, and approve budget recommendations of assigned modalities, programs or sections as part of operational budget preparation. Monitors assigned budget(s) and adheres to budget and productivity guidelines. Selects, orients, and trains service line and center of excellence new team members. Ensures competence of assigned team members and compliance with regulatory requirements, organizational policy, and performance requirements. May assist in defining position requirements. Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patient's time (i.e., for visits, appointments and treatments) is used in an efficient manner. Demonstrated competence in the following Leadership functions, abilities, and skills\: Planning, Organizing, Directing, Staffing, Coordinating, Reporting, Budgeting. LEAN/Six Sigma Process Improvement, and Ability to lead effectively in a Matrix Organization. Demonstrated ability to Solve Problems, Influence People, Adapt Approaches, and Deliver Results (TW LDR COMP). Builds and fosters collaborative relationships with other departments/service-lines within the organization to stay informed and abreast of new initiatives, products, and services; identifies opportunities to support organizational initiatives, quality, efficiency, effectiveness and world class service excellence. Oversees key projects, processes and performance reports, data and analysis; forecast requirements, analyzes variances and initiates corrective actions. Develops and implements ongoing quality and operational process improvements through the demonstration of quantifiable clinical and/or operational outcomes, safety management and operational efficiency. Creates updates and maintains operational metrics and analytics reporting process including the communication of such metrics and analytics. Confers with Service Line Administrator to review achievements and discuss required changes in goals or objectives resulting from current status and conditions. Updates job knowledge by participating in educational opportunities; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices, participating in professional societies. Performs other responsibilities as assigned. This role will support our Hospital Medicine and Palliative Care Service Lines under the leadership of the VP of Hospital Medicine & Critical Care. We will be accepting applications through March 25, 2026.

Requirements

Bachelors’ degree required.
Five (5) years progressive experience in healthcare setting with at least two (2) of those years in Lead or Supervisory role.
Demonstrated competence in the following Leadership functions, abilities, and skills\: Planning, Organizing, Directing, Staffing, Coordinating, Reporting, Budgeting.
LEAN/Six Sigma Process Improvement, and Ability to lead effectively in a Matrix Organization.
Demonstrated ability to Solve Problems, Influence People, Adapt Approaches, and Deliver Results (TW LDR COMP).

Nice To Haves

Master’s degree in healthcare administration, business administration or health administration preferred.
Experience in both the healthcare delivery setting and non-hospital based Public Health setting preferred.
Additional degrees, certification(s) or experience can offset some of these qualifications.

Responsibilities

Assists in facilitating the development and operations across service lines continuums of care including, but not limited to, the outpatient setting, ambulatory setting, inpatient setting, clinical trials and research.
Assists in the preparation and submission of service line strategic budget recommendations for facility-level function for approval; revises as appropriate.
May review, modify, and approve budget recommendations of assigned modalities, programs or sections as part of operational budget preparation.
Monitors assigned budget(s) and adheres to budget and productivity guidelines.
Selects, orients, and trains service line and center of excellence new team members.
Ensures competence of assigned team members and compliance with regulatory requirements, organizational policy, and performance requirements.
May assist in defining position requirements.
Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patient's time (i.e., for visits, appointments and treatments) is used in an efficient manner.
Builds and fosters collaborative relationships with other departments/service-lines within the organization to stay informed and abreast of new initiatives, products, and services; identifies opportunities to support organizational initiatives, quality, efficiency, effectiveness and world class service excellence.
Oversees key projects, processes and performance reports, data and analysis; forecast requirements, analyzes variances and initiates corrective actions.
Develops and implements ongoing quality and operational process improvements through the demonstration of quantifiable clinical and/or operational outcomes, safety management and operational efficiency.
Creates updates and maintains operational metrics and analytics reporting process including the communication of such metrics and analytics.
Confers with Service Line Administrator to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Updates job knowledge by participating in educational opportunities; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices, participating in professional societies.
Performs other responsibilities as assigned.