Hospital Director of Operations, Veterinary Medicine

Ethos Veterinary Health • Mt. Laurel, NJ

11d • $130,000 - $160,000

About The Position

We are seeking a visionary Hospital Director of Operations to lead Red Bank Veterinary Hospital Mount Laurel , one of Ethos Veterinary Health’s premier multi-specialty hospitals. Serving the South Jersey community since 2016, Red Bank Veterinary Hospital Mount Laurel has built a reputation for compassionate, cutting-edge care across more than seven specialties. Our state-of-the-art facility, expert team, and commitment to innovation make this hospital a trusted destination for advanced veterinary medicine. This is a rare opportunity to take an already exceptional hospital and elevate it even further —shaping the future of veterinary care while leading a high-performing, collaborative team. The ideal leader combines strategic vision, operational excellence, and strong emotional intelligence, balancing respect for what works with the ability to identify opportunities for growth. They will be a trusted mentor and talent developer, skilled in recruiting, building, and inspiring high-performing teams, while fostering a culture of collaboration, accountability, and compassion. This role offers the chance to leave a lasting impact, drive operational and financial success, and lead a hospital that has become a true pillar of the South Jersey veterinary community. What’s in it for you? A competitive salary range of $130,000 - $160,000 depending on experience and skill level Annual profit-sharing bonus plan Comprehensive Benefits package that offers paid time off and a 401k match The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

Requirements

• Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
• 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration.
• Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.

Nice To Haves

• Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.

Responsibilities

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.
• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Partners intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
• Lead by example—bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

Benefits

• A competitive salary range of $130,000 - $160,000 depending on experience and skill level
• Annual profit-sharing bonus plan
• Comprehensive Benefits package that offers paid time off and a 401k match
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.
• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director